Cleaning Operations Coordinator — Guest Experience

Haven; St Osyth, Point Clear, Tendring; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Up to 50% off on-park dining

20% discounts on Haven Holidays and in

in-store purchases

Free access to Haven facilities

Savings at national brands

Job summary

Haven is inviting applications for a Cleaning Services Operations Assistant to help manage daily tasks, coordinate the cleaning team, and oversee stock, recruitment and training. You will balance hands-on duties with administrative tasks to ensure smooth park operations and high guest satisfaction.

The role emphasizes safety, budgeting, and continuous improvements, with extensive training and opportunities for career development within Haven.

Qualifications

• Experience in roles such as Coordinator, Assistant or Administrator within Cleaning or Facilities operations is valued but not essential.
• Proven ability to plan and organise operational tasks for large teams.
• Comfortable multitasking in a busy, customer-focused environment.
• Good communication and problem-solving skills.

Responsibilities

• Assisting the Cleaning Services Team Manager with planning, preparation, and daily operations to keep the department running smoothly.
• Supporting stock management, team rotas, recruitment, training, and overall team development.
• Monitoring budget performance, conducting safety and compliance checks, and ensuring all legislative requirements are met.
• Overseeing daily cleaning tasks, addressing feedback, and proactively implementing improvements to maintain a clean, safe, and guest-friendly environment.
• Balancing hands-on tasks around the park with administrative responsibilities to ensure seamless operations.

Skills

Planning

Multitasking

Communication

Problem-solving

Job description

Haven is inviting applications for a Cleaning Services Operations Assistant to help manage daily tasks, coordinate the cleaning team, and oversee stock, recruitment and training. You will balance hands-on duties with administrative tasks to ensure smooth park operations and high guest satisfaction.

The role emphasizes safety, budgeting, and continuous improvements, with extensive training and opportunities for career development within Haven.