Cleaning Services Operations Lead — Guest Experience

Haven; United Kingdom; Remote; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Dining discount

Staff discounts

Facilities access

National brand savings

Job summary

Haven is seeking a Cleaning Services Operations Assistant in the United Kingdom. The role combines hands-on cleaning tasks with admin duties, supporting the Cleaning Services Team Manager in planning, coordination, stock control and training to keep spaces spotless and welcoming for guests.

You will contribute to budget monitoring, safety compliance and continuous improvements while balancing park tasks with internal operations. Training and career development opportunities are included.

Qualifications

• Experience in roles such as Coordinator, Assistant or Administrator within Cleaning or Facilities operations is valued but not essential.
• Proven ability to plan and organise operational tasks for large teams.
• Comfortable multitasking in a busy, customer-focused environment.
• Good communication and problem-solving skills.

Responsibilities

• Assist the Cleaning Services Team Manager with planning, preparation and daily operations.
• Support stock management, team rotas, recruitment, training, absence management and team development.
• Monitor budget performance, safety and compliance checks, and legislative requirements.
• Oversee daily cleaning tasks, address feedback, and implement improvements for a clean, safe guest environment.
• Balance hands-on tasks with administrative duties to ensure seamless operations.

Job description

Haven is seeking a Cleaning Services Operations Assistant in the United Kingdom. The role combines hands-on cleaning tasks with admin duties, supporting the Cleaning Services Team Manager in planning, coordination, stock control and training to keep spaces spotless and welcoming for guests.

You will contribute to budget monitoring, safety compliance and continuous improvements while balancing park tasks with internal operations. Training and career development opportunities are included.