Guest Experience Champion — Training & Growth

Haven; Flamborough; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

50% off on-park dining

20% discounts on Haven Holidays and in

Free facilities access

National brand discounts

Job summary

Haven is seeking a Guest Experience Team Member to be the heart of our guest and owner experience. You will greet guests at our reception, listen to needs, and ensure they feel welcome and well cared for throughout their stay.

We offer comprehensive training, inclusive culture, and opportunities for career development across Haven locations. This role supports a vibrant team focused on delivering memorable holidays with exceptional service.

Qualifications

• Experience in roles such as Customer Service Advisor or Reception Team Member is beneficial but training is provided.
• Patient, friendly and guest-focused approach.
• Ability to listen, communicate clearly, and maintain a professional manner.

Responsibilities

• Greet guests with a warm, welcoming smile at the reception area.
• Listen to questions or concerns and take thoughtful action to resolve them.
• Collaborate with team members to deliver smooth, seamless service for guests and owners.
• Capture guest feedback and share insights with relevant teams to improve service.
• Create a clean, safe, inviting environment where guests feel at home.

Skills

Customer service

Active listening

Clear communication

Guest handling

Job description

Haven is seeking a Guest Experience Team Member to be the heart of our guest and owner experience. You will greet guests at our reception, listen to needs, and ensure they feel welcome and well cared for throughout their stay.

We offer comprehensive training, inclusive culture, and opportunities for career development across Haven locations. This role supports a vibrant team focused on delivering memorable holidays with exceptional service.