Guest Experience Ambassador — Training & Perks

Haven; Ayr; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

50% off dining

20% discount on Haven Holidays

In-store discounts

Free access to Haven facilities

Savings at national brands

Job summary

Haven is seeking a Guest Experience Team Member to be the heart of our guest and owner experience at our Ayr location. You’ll greet guests, ensure a welcoming environment, and help create memorable stays across full-time, part-time or seasonal shifts.

Join a supportive team with training, career development, and generous perks. You’ll collaborate with colleagues to deliver outstanding service and actively listen to guest feedback to continually improve the experience.

Qualifications

• Experience in roles such as Customer Service Advisor, Reception Team Member or a similar role in guest relations or customer service is beneficial but not essential; we provide training.
• Customer focused with a passion for working with people.
• Active listening, clear communication, and a professional, friendly manner.
• Ability to handle challenges or guest complaints with patience, tact, and efficiency.

Responsibilities

• Greet each guest with a friendly smile and genuine enthusiasm as they arrive at our vibrant reception area, creating an inviting atmosphere and a positive first impression.
• Listen attentively to questions or concerns, taking thoughtful action to make each interaction feel personalised and effortless.
• Collaborate with other team members to deliver smooth, seamless service that enhances every moment of the guest and owner experience.
• Actively listen to the thoughts, ideas, and feedback of our guests and owners, sharing these insights with the relevant teams to continually elevate our service.
• Create a welcoming space, ensure a clean, safe, and inviting environment where guests, owners, and visitors feel completely at home.

Skills

Customer service

Active listening

Communication

Teamwork

Problem-solving

Job description

Haven is seeking a Guest Experience Team Member to be the heart of our guest and owner experience at our Ayr location. You’ll greet guests, ensure a welcoming environment, and help create memorable stays across full-time, part-time or seasonal shifts.

Join a supportive team with training, career development, and generous perks. You’ll collaborate with colleagues to deliver outstanding service and actively listen to guest feedback to continually improve the experience.