Guest Experience Ambassador

Haven; Flookburgh; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Inclusive environment

Training & support

Career development

Team perks & discounts

Job summary

Haven is hiring a Guest Experience Team Member to welcome guests and owners, ensuring they feel valued and have everything they need for a memorable stay. You’ll greet arrivals, listen to questions, and work with colleagues to deliver seamless service.

The role emphasizes proactive hospitality, problem-solving, and a friendly, professional demeanor to help create a home-away-from-home experience for guests and owners.

Qualifications

• Customer-focused with a passion for helping people.
• Strong listening and communication skills.
• Ability to handle guest questions and complaints politely.

Responsibilities

• Greet guests with a friendly smile and welcoming presence at reception.
• Listen to questions or concerns and resolve issues thoughtfully.
• Collaborate with team to deliver smooth, responsive guest experiences.
• Share guest and owner insights with relevant teams to improve service.
• Create a clean, safe, inviting environment for guests and visitors.

Skills

Customer service

Reception teamwork

Active listening

Clear communication

Problem solving

Job description

Haven is hiring a Guest Experience Team Member to welcome guests and owners, ensuring they feel valued and have everything they need for a memorable stay. You’ll greet arrivals, listen to questions, and work with colleagues to deliver seamless service.

The role emphasizes proactive hospitality, problem-solving, and a friendly, professional demeanor to help create a home-away-from-home experience for guests and owners.