Guest Experience Specialist

Leisure Employment Services; Exmouth; Hybrid; GBP 11,000 - 18,000; Full time

Benefits offered by this job

50% off dining

20% Haven discounts

Free facility access

Staff discounts at national brands

Job summary

Haven is seeking a Guest Experience Team Member to be the heart of our guest and owner experience across reception areas and interactions. You will greet guests, listen to their needs, and ensure they feel welcome and well cared for during their stay.

Join a supportive team with training provided, opportunities for progression, and exclusive staff perks that enhance the experience for guests and team members alike.

Qualifications

• Experience in roles such as Customer Service Advisor or Reception Team Member is beneficial but training is provided.
• Customer focused with a passion for working with people.
• Clear communication and a friendly, professional manner.

Responsibilities

• Greet guests at reception with a warm welcome and create a positive first impression.
• Listen to questions or concerns and respond with personalised, efficient action.
• Collaborate with team members to deliver seamless guest and owner experiences.

Skills

Customer service

Job description

Haven is seeking a Guest Experience Team Member to be the heart of our guest and owner experience across reception areas and interactions. You will greet guests, listen to their needs, and ensure they feel welcome and well cared for during their stay.

Join a supportive team with training provided, opportunities for progression, and exclusive staff perks that enhance the experience for guests and team members alike.