Guest Experience Superstar - Welcoming Problem-Solving Host

Haven; Grange-Over-Sands; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Up to 50% off dining

20% discounts on Haven Holidays

Free access to facilities

National brand discounts

Job summary

Haven is looking for a Guest Experience Team Member to join our reception area at Grange-over-Sands. You will greet guests and owners, ensure they feel valued, and help provide everything they need for a memorable stay.

We offer comprehensive training and ongoing support, plus exclusive team perks such as dining discounts, facility access, and retail savings to enhance your experience with Haven.

Qualifications

• Experience in customer service roles is beneficial but training is provided.
• Customer-focused with a passion for working with people.
• Ability to listen actively, communicate clearly, and maintain a friendly, professional manner.
• Calmly handle guest questions or complaints with patience and tact.

Responsibilities

• Greet each guest with a friendly smile and warm welcome at reception.
• Listen attentively to questions or concerns and take thoughtful action.
• Collaborate with team members to deliver smooth, attentive service.
• Share guest and owner feedback with relevant teams to improve service.
• Create a welcoming space with a clean, safe environment for guests and visitors.

Skills

Customer service

Reception

Communication

Teamwork

Job description

Haven is looking for a Guest Experience Team Member to join our reception area at Grange-over-Sands. You will greet guests and owners, ensure they feel valued, and help provide everything they need for a memorable stay.

We offer comprehensive training and ongoing support, plus exclusive team perks such as dining discounts, facility access, and retail savings to enhance your experience with Haven.