Guest Experience Team Member - Customer-Focused Service

Haven; Humberston; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Up to 50% off on-park dining

20% discounts on Haven Holidays and in

free access to Haven facilities

Job summary

Haven is seeking a Guest Experience Team Member to greet guests and owners, ensuring they feel welcome and receive everything they need for a memorable stay. You’ll be a key part of delivering personalised, friendly service across our parks and facilities.

Join a team that values guest satisfaction, training is provided, and opportunities for career development through Haven's benefits and perks. A diverse, inclusive workplace welcomes applicants from all backgrounds.

Qualifications

• Experience in customer service roles is beneficial but training is provided.
• Customer focused with a passion for helping guests.

Responsibilities

• Greet guests with a friendly smile at the reception area and create a welcoming atmosphere.
• Listen to questions or concerns and take thoughtful action to assist.
• Collaborate with the team to deliver smooth, high-quality guest experiences.
• Share guest feedback with relevant teams to elevate service.

Skills

Customer service

Reception

Communication

Problem solving

Job description

Haven is seeking a Guest Experience Team Member to greet guests and owners, ensuring they feel welcome and receive everything they need for a memorable stay. You’ll be a key part of delivering personalised, friendly service across our parks and facilities.

Join a team that values guest satisfaction, training is provided, and opportunities for career development through Haven's benefits and perks. A diverse, inclusive workplace welcomes applicants from all backgrounds.