Guest Experience Host: Create Memorable Stays

Haven; Tenby; On-site; GBP 1,445,000 - 2,057,000; Full time

Benefits offered by this job

Inclusive environment

Fully funded qualifications

Career development

Dining discounts (on-park)

Job summary

Haven is seeking a Guest Experience Team Member to warmly greet guests and owners, ensuring they feel valued and have everything they need for a memorable stay. You will play a key role in personalizing each interaction and delivering smooth, attentive service across our busy reception.

The role emphasizes active listening, clear communication, and a friendly, professional demeanor, with training provided and opportunities to grow within Haven's hospitality team.

Qualifications

• Experience in customer service or reception roles is beneficial but training is provided.
• Customer-focused with a passion for working with people.
• Ability to listen carefully, communicate clearly, and remain professional and friendly.
• Ability to handle challenges or guest concerns with patience and tact.

Responsibilities

• Greet guests with a friendly smile and positive first impression at reception.
• Listen to questions or concerns and take thoughtful, personalized action.
• Collaborate with team members to deliver seamless service across guest and owner experiences.
• Capture guest and owner feedback and share insights with relevant teams to improve service.
• Create a welcoming, clean, safe environment where guests, owners and visitors feel at home.

Skills

Customer service

Communication

Active listening

Problem solving

Team collaboration

Job description

Haven is seeking a Guest Experience Team Member to warmly greet guests and owners, ensuring they feel valued and have everything they need for a memorable stay. You will play a key role in personalizing each interaction and delivering smooth, attentive service across our busy reception.

The role emphasizes active listening, clear communication, and a friendly, professional demeanor, with training provided and opportunities to grow within Haven's hospitality team.