Guest Experience Host – Front Desk & Guest Care

Haven; Bridlington; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

50% off on-park dining

20% discount on Haven Holidays

Discounts on Haven in-store purchases

Free access to Haven facilities

Job summary

Haven in Bridlington is seeking a Guest Experience Team Member to greet guests and owners, ensuring they feel welcome and well cared for throughout their stay. You will be the heart of our guest experience, helping with requests and solving issues with a friendly, proactive approach.

Join a supportive team with training provided, and the chance to develop your skills through funded qualifications. Enjoy employee perks including dining discounts and access to Haven facilities.

Qualifications

• Experience in customer-facing roles is beneficial but training is provided.
• Strong customer focus and a friendly, professional manner.
• Ability to actively listen and respond to guests with empathy.

Responsibilities

• Greet guests with a warm welcome at the reception area, creating a positive first impression.
• Listen to questions or concerns and take thoughtful action to personalise each interaction.
• Collaborate with team members to deliver smooth, seamless service for guests and owners.
• Share guest feedback with relevant teams to continually improve service quality.
• Maintain a clean, welcoming, safe environment where guests feel at home.

Skills

Customer service

Reception

Guest relations

Communication

Job description

Haven in Bridlington is seeking a Guest Experience Team Member to greet guests and owners, ensuring they feel welcome and well cared for throughout their stay. You will be the heart of our guest experience, helping with requests and solving issues with a friendly, proactive approach.

Join a supportive team with training provided, and the chance to develop your skills through funded qualifications. Enjoy employee perks including dining discounts and access to Haven facilities.