Guest Experience Associate — Hospitality & Events

Kew Green Hotels; Leicester; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Discounts on hotel stays

Discounts at retailers/restaurants/day

Free gym/pool access

24/7 wellbeing/financial/legal support

Career development through apprentices

Job summary

Kew Green Hotels is hiring Guest Service Assistants to be at the heart of the guest experience in our Leicester properties. You’ll receive full training to work across all guest-facing areas, from reception to food and beverage, with a clear path for career development through apprenticeships and our internal programs.

Join a people-driven business that values guest experience, teamwork, and delivering exceptional service.

Qualifications

• Excellent communication and interpersonal skills are essential.
• Ability to work well in a team and adapt to guest needs.
• Proactive, taking initiative to identify and complete tasks.

Responsibilities

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with check in/out, food and drink service, conference set-ups, and banqueting.
• Build genuine relationships with guests, adapting your approach to each individual.
• Maintain cleanliness and presentation across all guest areas.
• Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
• Represent our values and culture, keeping guest experience at the centre of everything you do.

Skills

Strong communication skills

Team player

Proactive approach

Tech-savvy (MS Office)

Tools

MS Office

Job description

Kew Green Hotels is hiring Guest Service Assistants to be at the heart of the guest experience in our Leicester properties. You’ll receive full training to work across all guest-facing areas, from reception to food and beverage, with a clear path for career development through apprenticeships and our internal programs.

Join a people-driven business that values guest experience, teamwork, and delivering exceptional service.