Guest Experience Associate - Ground Floor (Permanent)

Whitbread PLC; Rochester, Strood; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Permanent contract

Full training

Whitbread Benefits Card

Company pension

Discounts on shopping, travel, cinema

Job summary

Premier Inn Rochester is looking for a Ground Floor Team Member to welcome guests, assist with check-in and help provide a smooth, welcoming stay. You may also assist with serving breakfast or dinner and offering local recommendations to guests.

This permanent role offers 30 guaranteed hours per week, with shifts including evenings and weekends. The position is based at Rochester Premier Inn on Medway Valley Leisure Park in Strood, Kent, ME2 2SS, and pays up to £13.06 per hour.

Qualifications

• No hotel experience required
• Friendly and helpful attitude encouraged

Responsibilities

• Welcome guests and help them check in
• Serve breakfast or evening meals, including working behind the bar and serving alcoholic drinks
• Answer questions and help solve problems
• Keep the reception, restaurant and public areas looking their best
• Support teammates across the hotel when busy
• Ensure guests feel looked after from arrival to departure

Job description

Premier Inn Rochester is looking for a Ground Floor Team Member to welcome guests, assist with check-in and help provide a smooth, welcoming stay. You may also assist with serving breakfast or dinner and offering local recommendations to guests.

This permanent role offers 30 guaranteed hours per week, with shifts including evenings and weekends. The position is based at Rochester Premier Inn on Medway Valley Leisure Park in Strood, Kent, ME2 2SS, and pays up to £13.06 per hour.