Guest Experience Assistant - Front of House

Bannatyne; Hastings; Presencial; GBP 12.000 - 17.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Lunch / Breakfast

Flexible schedule

28 days leave

Free gym

Spa discounts

Wellbeing support

Career development

Staff awards

Discounted meals

Discounted entertainment

Descripción de la vacante

Bannatyne in Hastings seeks a Front of House Assistant to greet guests, manage bookings and handle reception duties. Part-time, 22 hours per week, with a pay rate of £12.71 per hour. The role focuses on delivering warm, efficient service, coordinating with spa staff and maintaining a welcoming reception area.

Ideal for a customer-focused individual with strong organisational skills and a passion for wellness. Flexibility to cover varied shifts, including weekends, is required.

Formación

• Warm, customer-focused approach with strong communication
• Excellent organisation and ability to multitask in a hospitality setting
• Experience in receptionist/customer service roles advantageous

Responsabilidades

• Greet and welcome guests in a friendly, professional manner
• Handle emails, phone calls and face-to-face inquiries
• Prepare and serve beverages and light snacks where applicable
• Manage spa bookings and appointments with smooth scheduling
• Provide information about spa services, treatments and products
• Process payments and maintain a tidy reception area
• Promote spa services and retail products
• Coordinate with therapists and staff to ensure seamless service delivery
• Log visitors and issue guest passes when required
• Complete relevant training for the role

Conocimientos

Customer service

Interpersonal skills

Organisational skills

Multitasking

Herramientas

Booking systems

Descripción del empleo

Bannatyne in Hastings seeks a Front of House Assistant to greet guests, manage bookings and handle reception duties. Part-time, 22 hours per week, with a pay rate of £12.71 per hour. The role focuses on delivering warm, efficient service, coordinating with spa staff and maintaining a welcoming reception area.

Ideal for a customer-focused individual with strong organisational skills and a passion for wellness. Flexibility to cover varied shifts, including weekends, is required.