Guest Service Assistants

Kew Green Hotels; Leicester; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Discounts on hotel stays

Discounts at retailers/restaurants/day

Free gym/pool access

24/7 wellbeing/financial/legal support

Career development through apprentices

Job summary

Kew Green Hotels is hiring Guest Service Assistants to be at the heart of the guest experience in our Leicester properties. You’ll receive full training to work across all guest-facing areas, from reception to food and beverage, with a clear path for career development through apprenticeships and our internal programs.

Join a people-driven business that values guest experience, teamwork, and delivering exceptional service.

Qualifications

• Excellent communication and interpersonal skills are essential.
• Ability to work well in a team and adapt to guest needs.
• Proactive, taking initiative to identify and complete tasks.

Responsibilities

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with check in/out, food and drink service, conference set-ups, and banqueting.
• Build genuine relationships with guests, adapting your approach to each individual.
• Maintain cleanliness and presentation across all guest areas.
• Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
• Represent our values and culture, keeping guest experience at the centre of everything you do.

Skills

Strong communication skills

Team player

Proactive approach

Tech-savvy (MS Office)

Tools

MS Office

Job description

Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. You'll receive full training to work across all guest-facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality. Other businesses may call this role Receptionist, Food & Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant. This role reports directly to the Guest Service Manager.

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with tasks including check in/out, food and drink service, conference set-ups, and banqueting.
• Build genuine relationships with guests, adapting your approach to each individual.
• Maintain cleanliness and presentation across all guest areas.
• Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
• Represent our values and culture, keeping guest experience at the centre of everything you do., Career development through fully funded apprenticeships and our internal development programme.
• Discounts on hotel stays and a variety of major retailers, restaurants and days out.
• Free use of our gyms, pools, and leisure facilities.
• 24/7 access to wellbeing, financial, and legal support.

• A genuine passion for people and hospitality. Experience is great, but not essential.
• Strong communication skills and the confidence to work as part of a team.
• A proactive approach. (You notice what needs to be done and make it happen!)
• Comfortable using technology, including MS Office and similar tools.

If you're friendly, motivated, and love making people's day, this could be the role for you!

At Kew Green Hotels, we're committed to creating an inclusive workplace where everyone can thrive.

Kew Green Hotels is one of the UK's leading hotel management companies, operating a diverse portfolio of global brands. We're a people-driven business that's passionate about performance, guest experience, and creating hotels that make us proud.