Guest Experience Associate - Front Desk

Splendid Hospitality Group; London Borough of Southwark; On-site; GBP 15,000 - 19,000; Full time

Benefits offered by this job

Staff meals

Uniform provided

Job summary

Splendid Hospitality Group is seeking a Front Office Team Member to be the first smile guests see and the friendly voice they hear. You'll welcome guests, check them in, answer questions, and share local recommendations to help create memorable stays.

You will work in a fast-paced environment, delivering warm, efficient service and contributing to a team where every interaction matters. This role is central to guest experience, with opportunities to celebrate special occasions and resolve issues

Qualifications

• Excellent customer service and communication skills.
• Ability to work in a fast-paced hospitality environment.

Responsibilities

• Greet guests and manage check-in processes.
• Answer questions and share local recommendations.
• Resolve guest queries to ensure a smooth, memorable stay.

Skills

Customer service

Communication

Team player

Job description

Splendid Hospitality Group is seeking a Front Office Team Member to be the first smile guests see and the friendly voice they hear. You'll welcome guests, check them in, answer questions, and share local recommendations to help create memorable stays.

You will work in a fast-paced environment, delivering warm, efficient service and contributing to a team where every interaction matters. This role is central to guest experience, with opportunities to celebrate special occasions and resolve issues