Guest Experience Associate | Flexible Hours & Perks

Holiday Inn Express Antrim-Restaurant 1; Belfast; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hospitality group is looking for a friendly Guest Service Assistant in Belfast. This role involves welcoming guests, managing check-ins and check-outs, and assisting with inquiries to ensure a pleasant stay. Ideal candidates should have exceptional communication skills, attention to detail, and a problem-solving mindset. This position offers competitive compensation and various employee benefits such as discounted hotel rates, flexible working arrangements, and wellness events.

Benefits

Discounted hotel room rates

Additional day's leave for birthdays

Flexible working arrangements

Free meals on duty

Life Insurance

Qualifications

• Welcoming personality with a positive attitude.
• Strong ability to connect with guests and team members.
• Experience in fast-paced environments is a plus.

Responsibilities

• Welcome guests from check-in to check-out.
• Handle bookings and payments with precision.
• Assist guests with inquiries about the hotel and local attractions.
• Work with housekeeping and maintenance to ensure guest satisfaction.
• Maintain the front desk's professional appearance.

Skills

Communication skills

Attention to detail

Problem-solving

Team spirit

Adaptability

Job description

A leading hospitality group is looking for a friendly Guest Service Assistant in Belfast. This role involves welcoming guests, managing check-ins and check-outs, and assisting with inquiries to ensure a pleasant stay. Ideal candidates should have exceptional communication skills, attention to detail, and a problem-solving mindset. This position offers competitive compensation and various employee benefits such as discounted hotel rates, flexible working arrangements, and wellness events.