Guest Service Assistants

Kew Green Hotels; Sandwell; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounts on hotel stays

Gym, pools and leisure facilities

Wellbeing support (24/7)

Job summary

Kew Green Hotels is seeking a Guest Service Assistant to deliver first-class service across reception, restaurant, bar, and events. You will be trained to work across all guest-facing areas, with opportunities to develop within a supportive team.

Experience is welcome but not essential; strong communication and teamwork are valued as you assist with check-in/out, service, and maintaining high standards throughout shifts. A friendly, proactive attitude is key.

Qualifications

• Excellent communication and customer service skills.
• Experience in hospitality helpful but not required.
• Willingness to learn and work across multiple guest-facing areas.

Responsibilities

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with check-in/out, food and beverage service, conference set-ups, and banqueting.
• Build genuine relationships with guests and adapt approach to each individual.
• Maintain cleanliness and presentation across guest areas.
• Help the hotel meet brand standards and company goals by delivering outstanding service.

Skills

Strong communication

Teamwork

Customer service oriented

Job description

Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. You'll receive full training to work across all guest-facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality. Other businesses may call this role Receptionist, Food & Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant. This role reports directly to the Guest Service Manager.

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with tasks including check in/out, food and drink service, conference set-ups, and banqueting.
• Build genuine relationships with guests, adapting your approach to each individual.
• Maintain cleanliness and presentation across all guest areas.
• Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
• Represent our values and culture, keeping guest experience at the centre of everything you do., Career development through fully funded apprenticeships and our internal development programme.
• Discounts on hotel stays and a variety of major retailers, restaurants and days out.
• Free use of our gyms, pools, and leisure facilities.
• 24/7 access to wellbeing, financial, and legal support.

• A genuine passion for people and hospitality. Experience is great, but not essential.
• Strong communication skills and the confidence to work as part of a team.
• A proactive approach. (You notice what needs to be done and make it happen!)
• Comfortable using technology, including MS Office and similar tools.

If you're friendly, motivated, and love making people's day, this could be the role for you!

At Kew Green Hotels, we're committed to creating an inclusive workplace where everyone can thrive.

Kew Green Hotels is one of the UK's leading hotel management companies, operating a diverse portfolio of global brands. We're a people-driven business that's passionate about performance, guest experience, and creating hotels that make us proud.