Guest Experience Host – Hotel Front Desk

LGH Hotel Management Ltd; Greater London; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Employee discounts on bedroom rates

IHG employee room benefit programme

Shopping discounts

Eye care

Free legal & money advice

Counseling sessions

Cycle to work scheme

Wellbeing tips and fitness videos

Recipe ideas

Wellbeing podcasts and TV

Breathing exercises

24/7 advice and support line

Team reward & recognition

Free meals on duty

Free parking

Job summary

LGH Hotels Management invites applications for a Hotel Receptionist at Holiday Inn London - Regent’s Park. You will be the warm, professional first contact for guests, handling check-ins, reservations and inquiries to ensure a smooth stay and memorable experience.

Based in London, you’ll work with the Front Office team to deliver attentive service, clear information about local attractions, and seamless communication across departments.

Responsibilities

• Welcome guests warmly and professionally, ensuring a smooth and friendly check-in and check-out experience
• Support guests throughout their stay by responding to queries and requests with care and efficiency
• Handle incoming phone calls, emails and reservations accurately and confidently
• Provide clear information about the hotel, its facilities and the local area
• Work closely with colleagues across the hotel to support a seamless guest experience
• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Job description

LGH Hotels Management invites applications for a Hotel Receptionist at Holiday Inn London - Regent’s Park. You will be the warm, professional first contact for guests, handling check-ins, reservations and inquiries to ensure a smooth stay and memorable experience.

Based in London, you’ll work with the Front Office team to deliver attentive service, clear information about local attractions, and seamless communication across departments.