Guest Experience Ambassador - Flexible Hours & Perks

Hotel Co 51; Birmingham; Hybrid; GBP 18,000 - 24,000; Part time

Job summary

A hospitality establishment in Birmingham is seeking a Hotel Ambassador to provide exceptional guest experiences. This role offers flexible casual hours, focusing on welcoming and assisting guests while ensuring their stay is perfect. The ideal candidate will have a bright personality, a service industry background, and knowledge of hotel systems like Opera. Benefits include discounted room rates and a pension scheme. Join us in creating memorable stays for our guests!

Benefits

Health Cash Plan

Discounted room rates

Discount on Food & Beverages

Enhanced Maternity/Paternity/Adoption pay

Pension scheme

Twenty-eight holidays annually

Qualifications

• Experience within the service industry.
• Knowledge of hotel systems such as Opera and/or Micros.
• Understanding of Food Safety & Licensing laws.

Responsibilities

• Welcoming all guests upon arrival to the hotel.
• Assisting guests with all needs.
• Making recommendations.
• Ensuring every aspect of the guests stay is perfect.

Skills

Customer service

Guest interaction

Attention to detail

Sense of humour

Tools

Opera

Micros

Job description

A hospitality establishment in Birmingham is seeking a Hotel Ambassador to provide exceptional guest experiences. This role offers flexible casual hours, focusing on welcoming and assisting guests while ensuring their stay is perfect. The ideal candidate will have a bright personality, a service industry background, and knowledge of hotel systems like Opera. Benefits include discounted room rates and a pension scheme. Join us in creating memorable stays for our guests!