Night Shift Team Lead — Hospitality & Guest Experience

Ramada Worldwide Inc.; Belfast City District; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Discounted hotel rates for you and fam

Birthday leave

Course Sponsorship

30% F&B discount

Refer a Friend scheme

Flexible working arrangements

Wagestream pay access

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

Job summary

RBH Hospitality Management in Belfast is seeking a Night Team Manager to lead the hotel’s night operations and ensure exceptional guest service while the world sleeps.

You will welcome guests, manage check-ins and check-outs, perform night audits, and coordinate handovers with the morning team to start the day smoothly.

Join a diverse, people-first culture with flexible working arrangements and a comprehensive benefits package.

Qualifications

• Experience in night-shift hotel operations preferred.
• Ability to lead a nights team to deliver excellent service.
• Strong communication for smooth handovers between shifts.
• Clear, friendly service with guests even at 3 a.m.
• Numerical accuracy and attention to nightly audits and reports.
• Reliable and calm under pressure in guest-facing situations.
• Ability to work independently and as part of a team.
• Energetic and adaptable to a quiet but busy night environment.

Responsibilities

• Lead the nights team to deliver a great service.
• Welcome late-arriving guests and manage check-ins/outs.
• Handle night audits and end-of-day reports for morning shift readiness.
• Be the go-to for guest requests during the night, including room service or requests.
• Keep lobby and public areas tidy and welcoming for the morning reset.
• Monitor safety and security to ensure a peaceful night’s stay.
• Coordinate with the early-morning team to ensure a seamless handover.

Skills

Night management

Team leadership

Customer service

Communication

Attention to detail

Reliability

Calm under pressure

Teamwork

Adaptability

Job description

RBH Hospitality Management in Belfast is seeking a Night Team Manager to lead the hotel’s night operations and ensure exceptional guest service while the world sleeps.

You will welcome guests, manage check-ins and check-outs, perform night audits, and coordinate handovers with the morning team to start the day smoothly.

Join a diverse, people-first culture with flexible working arrangements and a comprehensive benefits package.