Guest Experience Ambassador | Flexible Hours & Perks

Olde Bell; Maidenhead; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Discounted room rates

Birthday leave

Maternity / parental leave

Course Sponsorship

30% F&B discount

Refer a Friend £250 referral

Flexible working

Wagestream - early access to wages

Life Insurance

Employee Assistance Programme

Wellness events

Free meals on duty

Job summary

RBH Hospitality Management’s The Olde Bell in Maidenhead seeks a Guest Service Assistant to greet guests, handle check-ins/outs, and provide top-notch service. You will be the first impression, answer questions, manage bookings, and coordinate with housekeeping to ensure a seamless stay.

The role requires a welcoming personality, strong communication, and the ability to stay positive in a fast-paced environment. Benefits and team events are part of the package.

Qualifications

• Strong customer service mindset with a friendly approach.
• Excellent verbal and written communication with guests.
• Meticulous attention to guest needs and reservations.
• Problem-solving skills with a can-do attitude.
• Collaborative spirit and willingness to assist teammates.
• Ability to stay energetic and adaptable in a fast-paced setting.

Responsibilities

• Be the friendly face welcoming guests from check-in to checkout.
• Handle check-ins, check-outs and assist guests throughout stay.
• Answer guest questions and guide to local attractions and brunch spots.
• Process bookings and payments accurately for a smooth stay.
• Coordinate with housekeeping and maintenance to fulfill guest requests.
• Maintain a polished front desk and professional reception area.
• Manage calls, emails, and reservations with efficiency and calm.
• Go the extra mile for special requests to enhance stays.

Skills

Customer service

Communication

Attention to detail

Problem solving

Team player

Adaptability

Job description

RBH Hospitality Management’s The Olde Bell in Maidenhead seeks a Guest Service Assistant to greet guests, handle check-ins/outs, and provide top-notch service. You will be the first impression, answer questions, manage bookings, and coordinate with housekeeping to ensure a seamless stay.

The role requires a welcoming personality, strong communication, and the ability to stay positive in a fast-paced environment. Benefits and team events are part of the package.