Guest Experience Assistant (Casual) – Training & Perks

Kew Green Hotels; Manchester; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Gym access

Staff discounts

Wellbeing support

Apprenticeships

Job summary

Kew Green Hotels is seeking Guest Service Assistants to welcome guests and support across reception, restaurant, bar and events. You'll receive full training and have the chance to work across guest-facing areas, starting a career in hospitality with clear progression.

The role reports to the Guest Service Manager and offers benefits such as staff discounts, gym and leisure access, and wellbeing support. Friendly, proactive people who enjoy helping others will fit well.

Qualifications

• A genuine passion for people and hospitality; experience is welcome but not essential.
• Strong communication skills and the confidence to work as part of a team.
• A proactive approach; you notice what needs to be done and make it happen.
• Comfortable using technology, including MS Office and similar tools.

Responsibilities

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with tasks including check in/out, food and drink service, conference set-ups, and banqueting.
• Build genuine relationships with guests, adapting your approach to each individual.
• Maintain cleanliness and presentation across all guest areas.
• Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
• Represent our values and culture, keeping guest experience at the centre of everything you do.
• Discounts on hotel stays and a variety of major retailers, restaurants and days out.
• Free use of our gyms, pools, and leisure facilities.
• 24/7 access to wellbeing, financial, and legal support.

Skills

Strong communication

Teamwork

Proactive approach

Tech literacy (MS Office)

Tools

MS Office

Job description

Kew Green Hotels is seeking Guest Service Assistants to welcome guests and support across reception, restaurant, bar and events. You'll receive full training and have the chance to work across guest-facing areas, starting a career in hospitality with clear progression.

The role reports to the Guest Service Manager and offers benefits such as staff discounts, gym and leisure access, and wellbeing support. Friendly, proactive people who enjoy helping others will fit well.