Guest Experience & Hospitality Ambassador

Holiday Inn Washington; Washington; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Discounts on hotel stays

Gym pools and leisure facilities

Wellbeing and support services

Internal development programme

Job summary

Kew Green Hotels is looking for a Guest Service Assistant to welcome guests and support across front desk, food & beverage, and events. You’ll receive comprehensive training to cover reception and guest-facing duties, enabling a strong start in hospitality.

We value a friendly, proactive team player with good communication and tech skills. This on-site role includes benefits and development opportunities, with a supportive, inclusive culture.

Qualifications

• A genuine passion for people and hospitality. Experience is great, but not essential.
• Strong communication skills and the confidence to work as part of a team.
• A proactive approach. (You notice what needs to be done and make it happen!)
• Comfortable using technology, including MS Office and similar tools.

Responsibilities

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with tasks including check in/out, food and drink service, conference set-ups, and banqueting.
• Build genuine relationships with guests, adapting your approach to each individual.
• Maintain cleanliness and presentation across all guest areas.
• Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
• Represent our values and culture, keeping guest experience at the centre of everything you do.

Skills

People skills

Teamwork

Communication

Proactive

Tech-savvy

Tools

MS Office

POS systems

Job description

Kew Green Hotels is looking for a Guest Service Assistant to welcome guests and support across front desk, food & beverage, and events. You’ll receive comprehensive training to cover reception and guest-facing duties, enabling a strong start in hospitality.

We value a friendly, proactive team player with good communication and tech skills. This on-site role includes benefits and development opportunities, with a supportive, inclusive culture.