Guest Care Receptionist | Elevate Experiences & Perks

Leonardo Hotels; Belfast City District; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Special rates

Recognition scheme

Talent referral scheme

Wellbeing calendar

Training programmes

Job summary

Leonardo Hotel Belfast is seeking a Receptionist to deliver exceptional guest care, manage check-in/out, and handle inquiries with a professional phone manner. You will collaborate with colleagues across departments to elevate the guest experience, resolve complaints, and upsell services in line with targets.

The role requires proactive, friendly teamwork, strong communication, and a commitment to safety and hotel standards in a fast-paced environment.

Qualifications

• Proven passion for delivering memorable guest experiences.
• Positive approach to changing service environments and priorities.
• Proactive with a hands-on approach to consistent results.

Responsibilities

• Manage check-in and check-out processes and guest experiences.
• Answer the telephone professionally and handle inquiries.
• Collaborate with other departments to elevate guest experience.
• Resolve guest complaints calmly and escalate to Duty Manager when needed.
• Upsell room upgrades, breakfast and seasonal offers within targets.
• Follow safety and security protocols and use hotel systems correctly.

Skills

Guest care

Communication

Team player

Proactive

Customer service

Tools

Telephone etiquette

Job description

Leonardo Hotel Belfast is seeking a Receptionist to deliver exceptional guest care, manage check-in/out, and handle inquiries with a professional phone manner. You will collaborate with colleagues across departments to elevate the guest experience, resolve complaints, and upsell services in line with targets.

The role requires proactive, friendly teamwork, strong communication, and a commitment to safety and hotel standards in a fast-paced environment.