Front Desk & Guest Care Specialist (Part-Time)

Leonardo Hotel Management (UK) Limited; Stretton Baskerville; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Special rates on Leonardo Hotel rooms跨

Company-wide recognition scheme: you\u

Talent referral scheme

Thank You Week: from ice cream trucks"

Wellbeing Calendar

Ongoing job-related training

Job summary

Leonardo Hotel Management (UK) Limited is hiring a Part-time Receptionist (20 hours) to deliver outstanding guest care at a busy hotel. You will welcome guests, manage check-in and check-out, answer calls, and work with colleagues to ensure a memorable stay.

You will upsell services, uphold safety procedures, and use hotel systems efficiently. Training and progression opportunities are available within a supportive team culture.

Qualifications

• Genuine passion for delivering memorable moments to guests.
• Positive approach to changing service environments and priorities.
• Pro-active with a hands-on approach to delivering consistent results.
• Friendly communicator open to feedback from colleagues.

Responsibilities

• Welcome guests and manage check-in/check-out with a focus on exceptional experiences.
• Answer phone professionally and action enquiries.
• Collaborate with departments to elevate guest experience.
• Handle guest complaints calmly and escalate when needed.
• Upsell room upgrades, breakfast and seasonal offers within targets.
• Follow safety and security protocols and use hotel systems efficiently.

Skills

Guest service passion

Positive attitude

Proactive approach

Team player

Strong communication

Job description

Leonardo Hotel Management (UK) Limited is hiring a Part-time Receptionist (20 hours) to deliver outstanding guest care at a busy hotel. You will welcome guests, manage check-in and check-out, answer calls, and work with colleagues to ensure a memorable stay.

You will upsell services, uphold safety procedures, and use hotel systems efficiently. Training and progression opportunities are available within a supportive team culture.