Growth Account Manager — Global Payroll SaaS (Hybrid)

Papaya Global; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A rapidly growing B2B tech unicorn is seeking a Growth Account Manager to support small and medium client accounts. Located in London, this hybrid role requires strong customer service experience and skills in managing client relationships. Responsibilities include addressing client queries, driving revenue growth, and ensuring adherence to service delivery standards. Ideal candidates will have a customer-first attitude and be proficient with Salesforce. The role offers the chance to impact workforce management in a dynamic environment.

Qualifications

• 3+ years of prior experience in customer service or customer success.
• Experience in Workforce Management is a plus.
• Fluency in English; additional languages are an advantage.

Responsibilities

• Navigate internal resources to address client payroll/HR queries and resolve issues.
• Develop deep expertise in all company products and communicate their value.
• Strive to achieve individual and team KPIs and monitor progress.
• Independently handle client requests and escalate when necessary.
• Drive revenue growth by identifying upselling opportunities.

Skills

Customer Service

Communication Skills

Problem-Solving

Salesforce

Teamwork

Tools

Salesforce

Case Management tools

Job description

A rapidly growing B2B tech unicorn is seeking a Growth Account Manager to support small and medium client accounts. Located in London, this hybrid role requires strong customer service experience and skills in managing client relationships. Responsibilities include addressing client queries, driving revenue growth, and ensuring adherence to service delivery standards. Ideal candidates will have a customer-first attitude and be proficient with Salesforce. The role offers the chance to impact workforce management in a dynamic environment.