Group Warranty Manager – Aftermarket Claims

Watling JCB; Leicester; On-site; GBP 45,000 - 60,000; Full time

Job summary

Watling JCB Limited in Leicester is seeking a Group Warranty Manager to lead the warranty and returns function for the dealership. You will maximise warranty claim efficiency, control costs in the service department, and drive monthly financial targets as part of a dynamic, customer‑focussed team.

The role requires a proven background in warranty/claims, a technical or manufacturing mindset, and strong leadership.

Qualifications

• Experience in warranty/returns or claims processing in a dealership or manufacturing setting.
• Proven ability to lead and develop internal and external relationships.
• Excellent communication skills across diverse audiences, both written and oral.

Responsibilities

• Build and document knowledge about the customer business and technical setup on an as and when basis.
• Verification of parts and engineers labour times booked to warranty job cards.
• Processing and monitoring all warranty claims with relevant documentation to the manufacturer.
• Liaising with manufacturers and suppliers to ensure claims are processed efficiently and accurately.
• Maintaining accurate records of all warranty claims, including financial data.
• Providing support and advice to the dealership’s service team regarding warranty issues.
• To input repair order codes, operational codes and warranty codes onto a database link.
• To update the in‑house warranty database system with warranty credit notes and report to the data to the Product Support Director.
• To monitor the warranty database to control outstanding warranty debt, across the Group.
• To produce a month‑end report detailing all outstanding warranty invoices.
• To liaise effectively with the Depot Managers regarding any overpayments / underpayments of warranty and to seek authorisation before writing off any amounts on the ledger.
• To ensure health & safety procedures are followed at all times
• To ensure a high level of accuracy when submitting warranty claims and ensure correct work is claimed within timeframes.
• Undertake other duties commensurate with the level of the job function

Skills

Warranty management

Team leadership

Excel

Communication

Documentation

Tools

MS Office

CRM system

Job description

Watling JCB Limited in Leicester is seeking a Group Warranty Manager to lead the warranty and returns function for the dealership. You will maximise warranty claim efficiency, control costs in the service department, and drive monthly financial targets as part of a dynamic, customer‑focussed team.

The role requires a proven background in warranty/claims, a technical or manufacturing mindset, and strong leadership.