GROUP WARRANTY MANAGER

Watling JCB

Leicester

On-site

GBP 45,000 - 60,000

Full time

2 days ago

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Job summary

Watling JCB Limited in Leicester is seeking a Group Warranty Manager to lead the warranty and returns function for the dealership. You will maximise warranty claim efficiency, control costs in the service department, and drive monthly financial targets as part of a dynamic, customer‑focussed team.

The role requires a proven background in warranty/claims, a technical or manufacturing mindset, and strong leadership.

Qualifications

Experience in warranty/returns or claims processing in a dealership or manufacturing setting.
Proven ability to lead and develop internal and external relationships.
Excellent communication skills across diverse audiences, both written and oral.

Responsibilities

Build and document knowledge about the customer business and technical setup on an as and when basis.
Verification of parts and engineers labour times booked to warranty job cards.
Processing and monitoring all warranty claims with relevant documentation to the manufacturer.
Liaising with manufacturers and suppliers to ensure claims are processed efficiently and accurately.
Maintaining accurate records of all warranty claims, including financial data.
Providing support and advice to the dealership’s service team regarding warranty issues.
To input repair order codes, operational codes and warranty codes onto a database link.
To update the in‑house warranty database system with warranty credit notes and report to the data to the Product Support Director.
To monitor the warranty database to control outstanding warranty debt, across the Group.
To produce a month‑end report detailing all outstanding warranty invoices.
To liaise effectively with the Depot Managers regarding any overpayments / underpayments of warranty and to seek authorisation before writing off any amounts on the ledger.
To ensure health & safety procedures are followed at all times
To ensure a high level of accuracy when submitting warranty claims and ensure correct work is claimed within timeframes.
Undertake other duties commensurate with the level of the job function

Skills

Warranty management

Team leadership

Excel

Communication

Documentation

Tools

MS Office

CRM system

Job description

Group Warranty Manager

Location: Leicester

Watling JCB Limited is a privately owned and owner managed profit‑making organisation and one of the most progressive JCB Dealerships in the country for the Sales and Customer Support of Construction, Industrial and Recycling & Waste Machinery products.

We look for high calibre, forward‑thinking, energetic people with a “can‑do” attitude. We want people who thrive in a diverse and challenging work environment, who are receptive to change and who wholeheartedly embrace the opportunity to take responsibility for themselves and the company’s ongoing success.

In such a dynamic and committed workforce, flexibility is essential, and many of our workforce, in accordance to what the job needs, operate with a huge degree of commitment and energy to ensure our long‑term strategy to drive the business forward to increase shareholder profitability for ongoing success and growth to remain the JCB Dealer of choice is achieved.

Main Purpose Of The Role: To ensure the effective management of all departmental and/or customer warranty claims, maximising warranty claim efficiency at all times and to achieve monthly financial targets as set out in the budget using the resource available and to control all costs associated with the running of the service department.

Department: Aftermarket Department

Key Responsibilities:

Build and document knowledge about the customer business and technical setup on an as and when basis

Verification of parts and engineers labour times booked to warranty job cards

Processing and monitoring all warranty claims with relevant documentation to the manufacturer

Liaising with manufacturers and suppliers to ensure claims are processed efficiently and accurately. And visiting them, as and when required, to discuss rejected warranty claims

Maintaining accurate records of all warranty claims, including financial data

Providing support and advice to the dealership’s service team regarding warranty issues

To input repair order codes, operational codes and warranty codes onto a database link.

To update the in‑house warranty database system with warranty credit notes and report to the data to the Product Support Director.

To monitor the warranty database to control outstanding warranty debt, across the Group.

To produce a month‑end report which details all outstanding warranty invoices.

To liaise effectively with the Depot Managers regarding any overpayments / underpayments of warranty and to seek authorisation before writing off any amounts on the ledger.

To ensure health & safety procedures are followed at all times

To ensure all a high level of accuracy when submitting warranty claims to ensure the correct claiming of work is completed, within the allocated timeframes.

Undertake other duties as directed commensurate with the level of the job function

Essential:

You will have experience in a similar role working in the warranty/returns area field.

It would be advantageous and desirable to have a technical background from manufacturing or engineering experience.

The successful candidate will have proven experience in managing and developing internal and external relationships.

You will have a positive and committed working demeanour to add value and motivate and lead a small team.

You will have a natural problem solver with the ability to anticipate and highlight issues.

The successful candidate will have excellent communication skills and be able to communicate effectively across a range of audiences both orally and in writing.