Deputy Practice Manager

The Methodist Church in Britain; Wakefield; On-site; GBP 28,000 - 34,000; Part time

Benefits offered by this job

NHS Pension Scheme

Generous annual leave entitlement

Staff wellbeing support and training

Job summary

New Southgate Surgery is seeking a Deputy Practice Manager to support the Practice Manager and GP partners in running daily operations across governance, HR, patient services, finance and IT. The role covers deputising for the Practice Manager and working in a teaching practice with 14,000 patients.

You will oversee operations, staff management, budget monitoring and policy development while collaborating with clinicians and admin teams in a busy primary care setting.

Qualifications

• A Level standard or equivalent.
• Evidence of management or leadership training.
• Good literacy and numeracy.

Responsibilities

• Support the day-to-day operation of the practice.
• Line management of reception and administrative teams.
• Workforce planning, rota management and leave coordination.
• Assisting with appraisals, probation reviews and performance management.
• Supporting recruitment, induction and staff development.
• Assisting with CQC compliance and quality assurance.
• Supporting information governance, GDPR and health and safety.
• Assisting with patient feedback and complaints.
• Developing and implementing practice policies and procedures.
• Assisting with budget monitoring and resource management.
• Liaising with IT providers and supporting clinical and administrative systems.
• Deputising for the Practice Manager where appropriate.

Skills

Communication

Organisational skills

Problem solving

Interpersonal skills

Education

A Level standard or equivalent

Management training

Diploma or degree in business administration/healthcare management

Tools

Microsoft Office

SystmOne

Job description

Deputy Practice Manager post at New Southgate Surgery, a GP practice serving about 14,000 patients, where the postholder supports the Practice Manager and GP partners in running the practice day to day. The work covers operations, HR, patient services, governance, finance, IT and service development, and includes deputising for the Practice Manager. It is a 32-hour part-time role in a training and teaching practice, working alongside GPs, nurses and administrative staff. Fit turns on prior staff management and healthcare experience.

What the job involves

• Supporting the day-to-day operation of the practice
• Line management of reception and administrative teams
• Workforce planning, rota management and leave coordination
• Assisting with appraisals, probation reviews and performance management
• Supporting recruitment, induction and staff development
• Assisting with CQC compliance and quality assurance
• Supporting information governance, GDPR and health and safety
• Assisting with patient feedback and complaints
• Developing and implementing practice policies and procedures
• Assisting with budget monitoring and resource management
• Liaising with IT providers and supporting clinical and administrative systems
• Deputising for the Practice Manager where appropriate

What’s required

Qualifications

• A Level standard or equivalent
• Evidence of management or leadership training
• Good standard of literacy and numeracy

Experience

• Staff supervision or management experience
• Experience working within a healthcare or NHS environment
• Experience handling confidential information
• Experience managing customer or patient concerns

Skills & knowledge

• Excellent communication and interpersonal skills
• Strong organisational skills, attention to detail and managing competing priorities
• Strong IT skills, including Microsoft Office
• Problem-solving and decision-making skills

Other

• Professional, approachable and supportive
• Resilient and adaptable
• Self-motivated, proactive and able to work independently
• Committed to continuous improvement
• Able to build positive working relationships with colleagues, patients and external stakeholders

Nice to have

• ILM Management Qualification
• Diploma or degree in business administration, healthcare management or a related subject
• Previous experience within General Practice
• Knowledge of NHS primary care contracts
• Experience supporting CQC compliance and inspections
• Experience using SystmOne

What’s offered

• Opportunities for professional development and career progression
• Involvement in service development and quality improvement initiatives
• NHS Pension Scheme
• Generous annual leave entitlement
• Access to staff wellbeing support and training opportunities
• Supportive and collaborative working environment