Practice & Business Manager

The Methodist Church in Britain; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Annual leave - six weeks

NHS Pension Scheme

4–5 day pattern within 37.5 hours a ?

Professional development

Peer network access

Regular access to Partners

Job summary

Keats Group Practice in London seeks a senior manager to lead its non-clinical organisation, working with three GP Partners and the management team across people, finance, governance and projects. The emphasis is on building systems, accountability, and solving day-to-day problems.

The role requires substantial senior leadership experience in a complex organisation and a working grasp of general practice, with duties spanning HR, finance, governance and project delivery to drive improvements

Qualifications

• Demonstrates understanding of NHS primary care and general practice.
• Shows strong leadership and people-management capabilities across senior teams.
• Excellent communication and interpersonal skills with credibility across staff and stakeholders.
• Able to balance strategic thinking with hands-on operational problem-solving.
• Strong analytical skills; comfortable using data and financial information for decisions.
• Sound judgement on risk, escalation, and independent decision-making.

Responsibilities

• Lead and coordinate the non-clinical organisation across people, operations, finance, governance and projects.
• Strengthen ownership and accountability across the management team and ensure agreed actions are followed through.
• Provide senior HR and workforce leadership, including recruitment, performance, attendance and employee-relations cases.
• Maintain oversight of practice finances, budgeting, forecasting and NHS contractual income, including QOF and enhanced services.
• Coordinate ongoing CQC readiness and embed governance, risk and compliance into routine working.
• Identify recurring operational problems and build reliable systems rather than relying on individual workarounds.
• Lead significant projects and organisational change from planning through to review.
• Advise the Partnership on operational, workforce, financial and strategic matters, with recommendations and constructive challenge.
• Develop internal communication and build relationships with the PCN, ICB, Federation and suppliers.
• Contribute to strategic planning on workforce, succession, finance, service development and growth.
• Deputise for the Partners at agreed internal and external meetings.
• Lead or sponsor process improvement using technology, data and automation.

Skills

NHS primary care understanding

Leadership

Communication

Strategic thinking

Analytics and data

Risk assessment

Education

Good education standard

Job description

Keats Group Practice, an NHS training practice with around 13,000 patients, wants a senior manager to lead its non-clinical organisation. The post works with three GP Partners and the management team across people, finance, governance and projects. The emphasis is on building systems and accountability while also solving day-to-day problems. Candidates need substantial senior leadership experience in a complex organisation and a working grasp of general practice.

What the job involves

• Lead and coordinate the non-clinical organisation across people, operations, finance, governance and projects
• Strengthen ownership and accountability across the management team and ensure agreed actions are followed through
• Provide senior HR and workforce leadership, including recruitment, performance, attendance and employee-relations cases
• Maintain oversight of practice finances, budgeting, forecasting and NHS contractual income, including QOF and enhanced services
• Coordinate ongoing CQC readiness and embed governance, risk and compliance into routine working
• Identify recurring operational problems and build reliable systems rather than relying on individual workarounds
• Lead significant projects and organisational change from planning through to review
• Advise the Partnership on operational, workforce, financial and strategic matters, with recommendations and constructive challenge
• Develop internal communication and build relationships with the PCN, ICB, Federation and suppliers
• Contribute to strategic planning on workforce, succession, finance, service development and growth
• Deputise for the Partners at agreed internal and external meetings
• Lead or sponsor process improvement using technology, data and automation

What's required

Qualifications

• Good standard of education with excellent literacy and numeracy

Experience

• Substantial experience leading people and operations in a complex organisation
• Experience managing multidisciplinary teams and supporting other managers or team leads
• Experience of HR and people management, including attendance, performance, development and difficult employee-relations issues
• Experience of financial management, budgeting, forecasting or using financial information to support decisions
• Experience leading significant projects or organisational change
• Experience of workforce planning and developing reliable operational systems, policies and processes

Skills & knowledge

• Demonstrable understanding of NHS primary care and general practice
• Comfort with performance, finance, workforce and governance alongside people leadership
• Excellent leadership, communication and interpersonal skills, with credibility across staff groups and senior stakeholders
• Ability to combine strategic thinking with hands-on operational problem-solving
• Strong analytical and problem-solving skills, including use of data and financial information
• Sound judgement about risk, escalation and when to decide independently

Other

• Strong ownership and follow-through, with the ability to prioritise, delegate and hold others accountable
• Leading with empathy while setting clear expectations and handling difficult conversations confidently
• A constructive challenger who asks why things are done the way they are

Nice to have

• Degree-level qualification in business, management, healthcare or a related field
• Leadership and/or management qualification
• Primary care or healthcare management qualification
• Previous senior management experience in an NHS GP practice
• Experience working with a PCN, GP Federation or Integrated Care Board
• Experience of CQC preparation, regulatory compliance or healthcare governance
• Experience of NHS contractual income, QOF or enhanced services
• Experience of EMIS or other primary-care clinical systems, and of digital transformation, automation or business-intelligence tools

What's offered

• Six weeks' annual leave plus public holidays, pro rata where appropriate
• Access to the NHS Pension Scheme, subject to scheme eligibility
• Working pattern agreed across four or five days within 37.5 hours a week
• Continuing professional development supported by agreement with the Partners
• Peer network of Practice and Business Managers across North Camden Primary Care Network
• Regular access to the Partners through weekly management meetings and quarterly strategy discussions