Practice Manager

The Methodist Church in Britain; Wigan; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Excellent career progression

Fundraising events

Area Manager support

Job summary

SSP Health is seeking a Practice Manager to lead a GP practice in the North West region. The role covers staff management, premises, IT, patient services, finance and CQC compliance across the site.

You will work with an Area Manager and other practice managers to provide support across sites and ensure high standards of care and governance.

Qualifications

• Experience in primary care settings or general practice is essential.
• Proven ability to manage teams and deliver results.
• Strong interpersonal and organisational skills required.
• Knowledge of information governance and CQC compliance is advantageous.

Responsibilities

• Lead administrative and non-clinical management of nursing staff.
• Oversee recruitment, induction, mentoring and training of staff including GP induction.
• Conduct staff appraisals, performance reviews and training monitoring.
• Act as Registered Manager for CQC purposes and ensure ongoing compliance.
• Oversee information governance, Caldicott Guardian duties and data protection compliance.
• Ensure premises security, maintenance, health and safety compliance.
• Manage practice IT systems and coordinate developments.
• Handle patient enquiries, complaints and annual complaints analysis.
• Lead ICB attendance, PM meetings, peer reviews and cluster work.
• Oversee monthly, quarterly and annual claims, enhanced service delivery and exception reporting.
• Manage petty cash, private income and related reconciliation.
• Oversee repeat prescribing, appointment systems and operational meetings.

Skills

Staff management

Recruitment

Performance monitoring

Leadership

IT proficiency

Education

GCSE English & Maths

Tools

EMIS

Job description

Practice Manager post leading a GP practice within SSP Health, which runs over 40 practices in the North West. The role covers staff management, premises, IT, patient services, finance and CQC compliance across the practice. Experience of primary care and of managing teams is essential, and the post carries Registered Manager duties for CQC purposes. Support comes from an Area Manager and existing practice managers across sites.

What the job involves

• Manage administrative staff and the non-clinical management of nursing staff
• Lead recruitment, induction, mentoring and training of staff, including GP induction and management
• Lead staff appraisals, performance reviews and monitoring of training
• Act as Registered Manager for CQC purposes, leading monthly checks and ongoing compliance
• Lead information governance, Caldicott Guardian work and data protection compliance
• Oversee premises security, maintenance, repairs, equipment and health and safety compliance
• Manage the practice computer system, including maintenance and developments
• Oversee patient enquiries, complaints and the annual complaints analysis
• Lead ICB attendance, PM meetings, peer reviews and cluster work
• Oversee monthly, quarterly and annual claims, enhanced service delivery and exception reporting
• Manage petty cash, private income and related reconciliation
• Oversee repeat prescribing, appointment systems and operational meetings

Qualifications

• GCSE grade A to C in English and Maths

Experience

• Experience of working in primary care
• Experience of managing teams
• Proven experience monitoring performance targets in primary care
• Experience in a general practice management setting

Skills & knowledge

• Excellent interpersonal and organisational skills
• Excellent leadership skills and ability to motivate a team
• Highly self-motivated
• Confidence with IT
• Understanding of the rapidly changing healthcare environment

Nice to have

• Experience of working in a management position within healthcare
• Experience of working in a GP practice
• Experience of CQC requirements
• Experience of EMIS

What’s offered

• Excellent career progression
• Enhanced benefits
• Fundraising events
• Winter awards ceremony
• Monthly PM meetings
• Area Manager support and regular meetings
• Head office and back office support functions
• Support from existing practice managers across sites