Group Operations Manager

CKB Recruitment Ltd; City Of London; Hybrid; GBP 65,000 - 75,000; Full time

Job summary

A leading recruitment firm is seeking an experienced Head of Group Operations to join a fast-growing specialist Lloyd's Broker. This new role offers the chance to design operations strategies and ensure compliance across the group's UK and international markets. Responsibilities include overseeing workflow, driving process improvement, and supporting the CEO with strategic oversight. The role offers flexible hybrid working, a competitive salary of £65,000–£75,000, and comprehensive benefits including pension and private medical insurance.

Benefits

Pension

Private Medical

EV Salary Sacrifice scheme

Flexible working options

Qualifications

• Background in insurance operations management, ideally in the London Market.
• Experience overseeing systems and processes in an operational role.

Responsibilities

• Oversee day-to-day operations across the group.
• Drive process improvement and automation.
• Ensure compliance and risk management.

Skills

Insurance operations management

Compliance

Process improvement

Job description

Overview

Are you an experienced insurance operations professional? We have a super opportunity here for you, to join a specialist Lloyd's Broker. They place UK and International Risks into Lloyd's of London and focus on planning and presenting solutions to start-up organisations. They are a fast growing company who can offer you superb career options.

This role is for an experienced Head of Group Operations who will support the group and offer guidance and support on the group's operations, systems, processes and corporate governance from an operational and strategic level in both UK and Europe. You will focus on the group's UK, European, North American and International growth by addressing systems, processes and corporate governance items such as compliance and group-wide risk management.

This is a brand new role, giving you a fantastic opportunity to own, create and design a role not previously held in the Group before.

Responsibilities

• Report to the Group CEO and Group MD and provide day-to-day operational oversight across the group.
• Oversee end-to-end workflow: new business → marketing → placement → onboarding → mid-term adjustments → renewals → invoicing → claims liaison → complaints.
• Manage and maintain company service standards & client outcomes, capacity, resourcing, and productivity; identify where time is spent and where bottlenecks exist (placement, admin, credit control, renewals, bordereaux, etc.).
• Allocate work fairly, build holiday/absence cover, and produce MI & management reporting.
• Drive process improvement and automation and collaborate with the broker admin & finance operations teams.
• Ensure compliance and oversee group-wide risk management in line with operational and strategic goals.

Qualifications

• Insurance operations management background, ideally in the London Market.

Benefits & Details

• Office hours are 9:00 am to 5:30 pm with an hour for lunch; flexible working options and hybrid working available.
• Salary on offer: £65,000–£75,000 plus bonus.
• Company benefits: Pension, Private Medical, EV Salary Sacrifice scheme.

How to Apply

If you wish to discuss this role in more detail, please contact Kieran at CKB Recruitment.