Group Operational Resilience Technology & Scenario Exercising Assistant Manager (12 month Fixed[...]

Lloyds Banking Group; Bristol; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading banking organization in Bristol is seeking a Group Operational Resilience Technology & Scenario Assistant Manager for a fixed-term contract. This role involves developing scenario testing technologies, managing cloud-based platforms, and collaborating with various teams. The ideal candidate should possess strong data analytic skills, experience with operational resilience, and proficiency in AI tools like CoPilot. The position offers a competitive salary and substantial benefits, including a generous pension contribution, an annual bonus, and flexible holiday arrangements.

Benefits

Generous pension contribution of up to 15%

Annual performance-related bonus

Share schemes including free shares

Discount shopping benefits

30 days' holiday

Wellbeing initiatives and parental leave policies

Qualifications

• Experience interpreting and transforming data into actionable insights.
• Experience working with multiple collaborator groups.
• Proficiency in designing test scenarios for AI automation.
• Experience in developing accurate data sets.
• Excellent communication skills at all levels.
• Ability to manage tasks effectively.

Responsibilities

• Help develop knowledge of operational resilience scenario testing.
• Review and present scenario testing process results.
• Assist in scenario testing functions like data analysis and report writing.
• Manage scenario testing data capture and reporting.
• Define testing applications for AI automation.
• Project management of technology-related activities.
• Provide updates on progress against technology priorities.

Skills

Technical data analytic skills

Experience supporting scenario exercising

Experience with cloud-based platforms like Fusion

Proficiency in AI tools like CoPilot

Data management skills

Collaboration and communication

Strong organizational skills

Ability to convey complex topics clearly

Familiarity with agile methodologies

Tools

Fusion

ServiceNow

Job description

JOB TITLE: Group Operational Resilience Technology & Scenario Assistant Manager (12 month Fixed Term Contract), Ready to make an impact that matters? The Technology & Scenario Exercising Assistant Manager will help the Group in preventing, adapting to, responding to and recovering operational disruptions. This is accomplished by positioning technology initiatives at the core of our operational resilience, severe but plausible, scenario tests. This role is essential for meeting our Grow, Focus, and Change goals and progressing our wider mission to help Britain prosper. You'll be part of the Group Operational Resilience Central Scenario Exercising Team responsible for planning and managing the Group's Operational Resilience Scenario Exercising program. This includes the creation, development, and delivery of both agnostic and third-party scenario exercises in alignment with the Group's exercising landscape and associated regulatory requirements. The ideal candidate is motivated by our values and dedicated to becoming part of a team of Group Operational Resilience specialists, with impact reaching across the Group. They will play a pivotal role in shaping, developing, and delivering on our scenario testing technology capability. Specifically, this will include:

Responsibilities

• Developing a deep knowledge of Group Operational Resilience scenario testing, recognizing areas where technology initiatives can be incorporated into routine business activities.
• Using cloud-based operational resilience and workflow management platforms such as Fusion and ServiceNow, to review and present scenario testing process results. Collect feedback from the Scenario Testing team to convert these results into actionable user stories that consistently support advancements to tooling.
• Assisting with scenario testing important functions like analysing data inputs that establish the scenario testing scope, scenario development, and helping facilitate workshops, as well as report writing. This entails engaging with significant external parties to comprehend their reactions to severe, but plausible, scenarios.
• Ongoing input and supervision of scenario testing data capture and reporting in Fusion Risk Management for all scenario testing efforts within scope. Manage complex datasets and partner with others to uncover opportunities for refining processes, simplifying data, automating workflows, and advancing integration.
• Defining scenario testing applications for AI automation (CoPilot agents).
• Project management and oversight of key scenario testing technology-related activities, working closely with key business and technology collaborators.
• Providing updates on progress against plan on technology priorities, inputting into critical Group-wide governance initiatives.
• Collaboration with the broader Group Operational Resilience teams to exchange findings.

Qualifications

• Technical data analytic skills including experience in interpreting and transforming data from various sources, and converting this information into actionable insights. The capability to critically review and question technological innovation efforts and multiple data streams to maintain a unified source of truth.
• Experience in supporting scenario exercising across multiple different collaborator groups.
• Experience working with cloud-based operational resilience and workflow management platforms such as Fusion and ServiceNow.
• Experience working with workplace AI tools like CoPilot, showing proficiency in designing test scenarios for AI automation. Engage actively in building a scenario testing function centered on technology.
• Experience in developing and managing specific data sets to a high degree of accuracy.
• Excellent collaboration, communication, and influencing skills at all levels.
• Strong organisational skills with the ability to manage tasks effectively by priority.
• Ability to grasp complex issues promptly, with the skill to convey intricate topics clearly and concisely.
• Familiarity with agile methodologies, tools, and ways of working.

Preferred Qualifications

• Operational Resilience, Crisis Management or Incident Management experience.
• Experience of Critical Third Party engagement.
• Previous experience working in the Financial Services industry.

Benefits

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.