Graduate Technical Support Analyst - Hybrid & Career Growth

Acturis Ltd; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading software company in Greater London is searching for a Support Analyst to help solve user problems and enhance system functionality. The role involves advising customers, managing their inquiries, and testing new software releases. Candidates should have a strong academic background, problem-solving skills, and a passion for technology. The company promotes professional growth with structured training and a hybrid working model that encourages team collaboration.

Benefits

Competitive salary

Annual performance-based reviews

Hybrid working policy

25 days holiday plus bank holidays

Qualifications

• Self-starter, thriving in a collaborative team environment.
• Confident, organized, eager to take on responsibility.
• Interest in technology and a career in the software industry.

Responsibilities

• Solve system user problems and assist with customer inquiries.
• Advise on maximizing Acturis System functionality.
• Support teams in testing new system releases.

Skills

Problem-solving skills

Teamwork

Communication skills

Customer-focused

Computer literacy

Education

2:1 or above at Bachelor's level in an analytical degree subject

Excellent A-levels

Tools

Word

Excel

Outlook

Job description

A leading software company in Greater London is searching for a Support Analyst to help solve user problems and enhance system functionality. The role involves advising customers, managing their inquiries, and testing new software releases. Candidates should have a strong academic background, problem-solving skills, and a passion for technology. The company promotes professional growth with structured training and a hybrid working model that encourages team collaboration.