Graduate IT Support Technician - 15-Month Fixed-Term

Birmingham City University; Birmingham; On-site; GBP 28,000 - 33,000; Full time

Job summary

A prominent educational institution in Birmingham is seeking Graduate IT Support Technicians for full-time, 15-month fixed-term roles. The successful candidates will provide IT support to staff and students, manage IT incidents, and work closely with various teams. This position requires a relevant degree from Birmingham City University and offers a starting salary of £28,287 with progression. Ideal for IT graduates eager to kickstart their careers in a vibrant environment.

Qualifications

• Strong technical communication skills.
• Problem-solving abilities.
• Presentation skills are advantageous.

Responsibilities

• Provide high-quality customer service across service points.
• Capture and record incidents and service requests.
• Deliver standard first-line fixes for common issues.
• Manage calls within the ITSM system.
• Provide proactive maintenance support for IT equipment.
• Liaise with Desktop Service team for accurate IT asset changes.
• Collaborate across IT for quality service experiences.
• Engage with IT Academy and contribute to meetings.

Skills

IT Experience

Network Administration

Active Directory

LAN

Computer Networking

Computer Skills

Windows

Remote Access Software

Help Desk

IT Support

Operating Systems

Troubleshooting

Education

Relevant degree from Birmingham City University

Job description

A prominent educational institution in Birmingham is seeking Graduate IT Support Technicians for full-time, 15-month fixed-term roles. The successful candidates will provide IT support to staff and students, manage IT incidents, and work closely with various teams. This position requires a relevant degree from Birmingham City University and offers a starting salary of £28,287 with progression. Ideal for IT graduates eager to kickstart their careers in a vibrant environment.