Graduate Customer Support Engineer - Chromatography

Agilent Technologies, Inc.; Hartford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global laboratory technologies leader seeks a Customer Support Engineer in Hartford, UK. This role involves on-site support, installation, and customer training for advanced laboratory technologies. The ideal candidate should have a recent degree in a relevant field, hands-on lab experience, and proficiency in English. A driving license is required. Enjoy a competitive benefits package, including professional development and a positive work culture.

Benefits

Company car

Yearly company bonus

Private health care

Pension scheme

Discounted stock purchase plan

Medical & life insurance

Qualifications

• Degree in Molecular Biology, Biochemistry, Biotechnology, or related field.
• Hands-on experience with biology techniques preferred.
• Ability to travel occasionally for customer service.

Responsibilities

• Provide on-site installation, maintenance, and customer training.
• Respond to customer repair and upgrade requests efficiently.
• Schedule services and maintain customer service reputation.
• Complete necessary administrative paperwork and feedback reports.

Skills

Biology techniques (PCR, Gel Electrophoresis, Flow Cytometry, Spectroscopy)

Full proficiency in English

Driving license

Education

Recent university degree in Life Sciences or Engineering

Job description

Every day, Agilent Customer Support Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep laboratories running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding and exciting work! You will be responsible for supporting our clients with on‑site installation, implementation, maintenance and delivery of customer training on our Biomolecular Services (Automation, Genomics and Cell Analysis).

Responsibilities

• Respond to customer needs by providing repair, installation, upgrade and preventive maintenance activities
• Contact customers in a timely manner and schedule services efficiently
• Connect with manager and sales team to understand and meet customer needs and expectations
• Maintain Agilent's customer service reputation by aligning with all corporate policies and procedures
• Complete administrative paperwork and computer reports promptly and accurately
• Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered - use the complaint handling system as required
• Address customer requests for service and communicate proactively before, during and after service
• For this role, you will be working on a major customer site in Cambridge, but with occasional travel further in UK when required (with occasional nights away)

Qualifications

• A recent university degree in a Life Sciences or Engineering related field (Molecular Biology, Biochemistry, Biotechnology, Robotics, Automation, Liquid Handling etc.)
• At least a first hands‑on experience (internship/placement, university project or first position) preferably in a lab with biology techniques (PCR, Gel Electrophoresis, Flow Cytometry, Spectroscopy)
• Full proficiency in English
• A valid driving license

About the Company

Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting‑edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life‑changing discoveries, we provide trusted answers to their most critical questions and challenges.

Benefits

• Permanent Contract in an international organization, offering a dynamic working environment, with exciting challenges and opportunities
• Competitive compensation and benefits package (company car, yearly company bonus, private health care, pension scheme, discounted stock purchase plan, medical & life insurance)
• Outstanding company culture
• Career development opportunities
• We will make sure you get all the training and development opportunities you need to become the best in your field.