GP Receptionist / Patient Advisor

NHS; England; On-site; GBP 10,000 - 40,000; Part time

Job summary

A busy GP training practice in the UK is seeking a motivated Receptionist to provide essential front-line support to patients and staff. The ideal candidate will possess excellent customer service and communication skills, with a strong ability to remain calm under pressure. Responsibilities include managing patient inquiries, scheduling appointments, and assisting with administrative tasks. This position offers 20 hours per week, with full training provided for those without specific NHS experience.

Qualifications

• Experience working in a front-line customer service or reception role.
• Experience in a healthcare setting, GP practice, or NHS environment.

Responsibilities

• Provide reception duties for patients, staff, and visitors.
• Assist with general administration tasks.
• Ensure patients receive a professional service.

Skills

Excellent customer service

Communication skills

Ability to work under pressure

Education

GCSEs or equivalent, including English and Maths

NVQ or equivalent in Administration or Customer Service

Job description

We are seeking a motivated and adaptable Receptionist to join our busy and friendly practice. The ideal candidate will have excellent customer service and communication skills, with the ability to remain calm and work efficiently under pressure. Flexibility with working hours is essential for this role. While experience in primary care or NHS administration is desirable, it is not required, as full training will be provided. Previous experience working with the public in a customer service environment is essential.

Hours of Work: 20 hours per week

Monday: 8:00 a.m. 1:00 p.m.

Thursday: 8:00 a.m. 1:00 p.m.

Friday: 1:30 p.m. 6:30 p.m.

Main duties of the job

Provide all reception duties, including face-to-face and telephone support for patients, staff, and visitors.

Assist with general administration tasks to support the smooth running of the practice.

Ensure patients receive a professional, welcoming, and efficient service at all times.

About us

Springfields Medical Centre is a well-established, busy GP training practice located in the heart of Warrington town centre. We provide primary care services to approximately 8,000 patients.

Our team comprises:

6 GPs

1 Advanced Nurse Practitioner

3 Practice Nurses

A dedicated and experienced administrative team

We pride ourselves on providing high-quality care and creating a supportive environment for both patients and staff.

Job responsibilities

Receptionist / Patient Adviser Job Description

Reception Duties

Provide an efficient and professional reception service for patients and other visitors to the Practice.

Handle general enquiries, explain procedures, and schedule new or follow-up appointments.

Process online appointment requests via Systm Connect.

Use judgment and communication skills to manage patients without prior appointments who require urgent consultation, ensuring minimal disruption.

Explain Practice arrangements and formal requirements to new patients or those seeking temporary cover, ensuring all necessary procedures are completed.

Hand completed repeat prescriptions, letters, or forms to patients, checking ID to maintain confidentiality in line with GDPR and Practice guidance.

Be capable of covering all reception tasks as needed.

Appointments

Process and triage appointment requests for same-day and future appointments via SystmConnect, telephone, or in person.

Handle visit requests efficiently.

Improve patient access to primary care and help reduce pressure on GPs.

Provide clear, accurate information about the full range of services available both inside and outside the Practice, enabling patients to make informed choices.

Act as a first point of contact for patients, directing them to the most appropriate source of help at the right time, in the right place, and with the right person or organization.

Computer and Administrative Tasks

Use the Practice computer system to book, cancel, or amend appointments, check patient information, and update patient records as necessary.

Action tasks assigned to the reception team promptly.

Additional Duties

This job description is not exhaustive. The post holder must be willing to negotiate variations in responsibilities to respond to changes within the Practice, the Primary Care Network, and NHS priorities.

Undertake any other reasonable duties as required from time to time.

Person Specification

Qualifications

• Good standard of education (e.g., GCSEs or equivalent, including English and Maths)
• NVQ or equivalent in Administration or Customer Service.

Experience

• Experience working in a front-line customer service or reception role.
• Experience in a healthcare setting, GP practice, or NHS environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.