GP RECEPTIONIST

Umbrella Medical; Pelsall; On-site; GBP 20,000 - 25,000; Full time

Job summary

A well-established medical organization in Pelsall is seeking enthusiastic front desk staff to provide reception and administrative support in a busy practice. The role requires excellent communication and interpersonal skills, alongside previous experience dealing with the public. Responsibilities include answering phones, assisting patients, processing prescriptions, and clerical duties. Successful candidates must have a GCSE in English and the ability to work effectively in a team and independently. Flexible working hours may apply.

Qualifications

• Experience dealing with the public both face-to-face and over the telephone.
• Basic understanding of general office procedures like record keeping and filing.
• Experience of working in General Practice or the NHS.
• Experience using a clinical system.

Responsibilities

• Provide efficient reception and administration service.
• Support clinicians to enable effective day-to-day running of the practice.
• Enter relevant data onto the computer system.
• Handle sensitive situations with distress members of the public.

Skills

Empathy

Effective verbal communication

Ability to work in a team

Good IT skills

Self-motivated

Education

English Language GCSE (Grade C or above) or equivalent

Tools

EMISweb

Microsoft Word

Microsoft Outlook

Job description

PREVIOUS APPLICANTS NEED NOT APPLY

ARE YOU READY FOR A NEWCHALLENGE?

We are looking for hardworking,enthusiastic & committed individuals with excellent communication & interpersonal skills to join our friendly team.

This busy, varied role includes answering phones, assisting & directing patients, manning front desk, scanning documents, processing prescriptions & any other admin tasks as & when required.

Umbrella Medical is a thriving, supportive organisation committed to providing high-quality, patient centred care. Serving a diverse & growing population, we nurture a collaborative team spirit, innovation in healthcare delivery, and genuine dedication to improving the health & wellbeing of our patients.

We are looking for the right candidate/s to work up to 40 hours a week. Our surgeries are open Monday to Friday, between 7:15am - 6:30pm & employees are required to work a combination of early starts & late finishes to meet business needs.

Although you would be based mainly at Hatherton Medical Centre, you may be asked to cover at any of our Umbrella Practices for training & development or to cover in times of sickness or annual leave.

The successful candidate will ideally have previous experience of working in general practice or the NHS, & experience of dealing with the public both face-to-face & on the telephone, though anyone with strong customer service skills gained in any environment may be considered.

Main duties of the job

To provide an efficient reception and administration service to patients as well as support for clinicians, to enable the effective day to day running of the practice. To undertake clerical duties as necessary and to enter relevant data onto the computer system, working both on your own initiative and as part of a team.

The successful candidate will also have:

• Empathy
• Ability to work both as part of a team and independently, and be able to use their own initiative
• Ability to diffuse sensitive situations with members of the public who are distressed whilst also remaining calm
• Good IT skills (EMISweb experience an advantage)

About us

Umbrella Medical provide primary care services across 4 sites in Walsall:

• Hatherton St Medical Centre (formerly Lichfield St Surgery, Sycamore House Medical Centre and Limes Medical Centre)
• Holland Park Surgery
• Mossley Fields Surgery
• Broadway Medical Centre

We are a growing partnership with a very strong emphasis on providing high quality accessible care. We are currently CQC OUTSTANDING (2 practices) and continue to build on that foundation. We recognise that General Practice is changing and in order to continue to provide excellent care we are offering this position.

Our newest surgery Hatherton Medical Centre is based within a large, new, purpose built health centre in the heart of Walsall.

Contact Details

Contact Kate Waller on [e-mail]

Job responsibilities

Job Description

Please refer to attached Job Description & Person Specification for further details.

Person Specification

Qualifications

• English Language GCSE (Grade C or above) or equivalent

Experience

• Demonstrate experience of dealing with the public both face-to-face and over the telephone
• Basic understanding of general office procedures (e.g. record keeping, filing)
• Experience of working in General Practice or the NHS
• Experience of using a clinical system

Knowledge & Skills

• Effective verbal communication skills, both face-to-face and on the telephone
• Keyboard skills sufficient to produce data and information using packages such as Microsoft Word & Outlook

Personal Competencies and Qualities

• Ability to work effectively as part of a team and independently
• Ability to work using own initiative
• Ability to diffuse sensitive situations with members of the public who are distressed
• Ability to transfer information/data with proficiency and accuracy
• Understanding, acceptance and adherence to the need for strict confidentiality.
• Methodical approach to work and ability to meet targets/deadlines
• Ability to work flexibly in order to meet the needs of the service
• Self-motivated
• Willing to take part in training and personal development
• High attention to detail
• Friendly and articulate
• Smart appearance
• Ability to use own judgement and work without direct supervision to determine workload priorities.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.