Medical Receptionist

The Methodist Church in Britain; Wrexham; Remote; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Sickness bonus 0.5%

Free parking

Confidential 24-hour helpline

Full training in reception work

Job summary

Strathmore Medical Practice is seeking a full-time receptionist for its busy front desk. The role focuses on greeting patients, booking appointments, handling calls and emails, and keeping patient records accurate and confidential. Shifts are Monday–Friday with varying start times to meet the practice's needs.

Experience in GP reception is helpful, but full training is provided. The post requires discretion, tact, and the ability to multi-task in a busy environment while maintaining patient

Qualifications

• GCSE-level education or equivalent.
• Strong interpersonal and communication skills, in person and by phone.
• Ability to make decisions.
• Good organisational skills and ability to prioritise workload.
• Ability to cope with stressful situations.
• Flexible and adaptable.
• Team player who can also work well alone.

Responsibilities

• Greet and help patients and visitors in person and by phone, answering or referring queries.
• Schedule patient appointments and deal with patient queries.
• Maintain patient records and accounts, including updating details such as change of address.
• Protect patient confidentiality across medical, personal and financial information.
• Respond to emails and tasks from GPs.
• Help patients in distress, responding to emergencies.
• Comfort patients by anticipating anxieties, answering questions and keeping the reception area tidy.
• Follow practice policies and procedures, reporting changes that are needed.
• Provide cover for absent colleagues.
• Follow the practice's health and safety procedures.
• Share team workload fairly and contribute to team results.
• Carry out other duties set by partners, the practice manager, deputy practice manager and reception supervisors

Skills

Interpersonal communication

Decision making

Organisation

Calm under pressure

Team player

Education

GCSE-level education

Job description

Strathmore Medical Practice, a busy GP surgery with over 14,000 patients and a teaching practice, is recruiting a full-time receptionist for its front desk. The work centres on greeting patients and visitors, booking appointments, answering calls and emails, and keeping patient records accurate and confidential. Shifts run Monday to Friday from early morning to evening, with start times that can change to meet the practice's needs. Prior GP reception experience helps but full training is given, and the post is subject to the Rehabilitation of Offenders Act (Exceptions) Order.

What the job involves

• Greet and help patients and visitors in person and by phone, answering or referring queries
• Schedule patient appointments and deal with patient queries
• Maintain patient records and accounts, including updating details such as change of address
• Protect patient confidentiality across medical, personal and financial information
• Respond to emails and tasks from GPs
• Help patients in distress, responding to emergencies
• Comfort patients by anticipating anxieties, answering questions and keeping the reception area tidy
• Follow practice policies and procedures, reporting changes that are needed
• Provide cover for absent colleagues
• Follow the practice's health and safety procedures
• Share team workload fairly and contribute to team results
• Carry out other duties set by partners, the practice manager, deputy practice manager and reception supervisors

What’s required

Qualifications

• GCSE-level education or equivalent

Skills & knowledge

• Strong interpersonal and communication skills, in person and by phone
• Ability to make decisions
• Good organisational skills and ability to prioritise workload
• Ability to cope with stressful situations
• Flexible and adaptable
• Team player who can also work well alone

Checks & eligibility

• Post subject to the Rehabilitation of Offenders Act (Exceptions) Order

Other

• Discreet and tactful
• Patient and sympathetic
• Courteous but firm
• Uses own initiative
• Able to multi-task in a busy environment
• Presentable and friendly, with confidence

Nice to have

• Experience working in a GP practice, though full training is given if none
• Understanding of general practice
• Basic IT skills
• Medical terminology knowledge, though full training is given
• Knowledge of GDPR

What’s offered

• Sickness bonus of 0.5% of annual salary, paid every quarter
• Free parking
• Confidential 24-hour helpline for staff and immediate family
• Full training in all aspects of reception work