GP Receptionist

The Methodist Church in Britain; Virginia Water; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Training and professional development

Job summary

Virginia Water Medical Practice in Surrey is seeking a receptionist to welcome patients, handle calls, bookings, and payments at the front desk. You will process prescriptions, pass test results when appropriate, and support colleagues during leave.

The role requires prior GP reception experience and familiarity with EMIS Web and Docman. You will work weekday mornings/afternoons with Saturday shifts, and maintain accuracy, confidentiality, and professionalism at all times.

Qualifications

• GCSEs at grades A to C in English and Maths.
• Previous reception or administrative experience in a GP surgery or healthcare setting.

Responsibilities

• Receive and direct patients and visitors at the front desk with accurate information.
• Answer and route calls, passing messages to the right people.
• Manage appointment bookings, cancellations and rescheduling, including clinician unavailability.
• Process repeat prescriptions per guidelines, EMIS tasks, emails and online forms.
• Take payments for private services and issue receipts.
• Signpost patients to the correct service and relay test results when appropriate.
• Support clinical staff and cover colleagues' shifts as needed.
• Input data into patients' healthcare records and maintain accuracy.
• Resolve minor complaints at reception and escalate unresolved issues by email.
• Report IT/EMIS issues and note reference numbers on EMIS home screen.
• Open/lock premises and maintain security; keep reception and kitchen areas tidy.

Skills

Organisational skills

Attention to detail

Verbal communication

Multitasking

Team player

Education

GCSEs English and Maths (A-C)

Tools

EMIS Web

Docman

Office software

Job description

The reception team at Virginia Water Medical Practice, an NHS GP surgery, is recruiting a receptionist to handle patients and calls at the front desk. Day-to-day work covers the phones, prescription requests, booking and cancelling appointments, taking payments for private services and passing on test results where appropriate. Shifts run across weekday mornings and afternoons with Saturday opening, and the post includes covering colleagues' annual and sick leave. Prior GP surgery experience and use of EMIS Web and Docman are required.

What the job involves

• Receive and direct patients and visitors at the front desk, giving accurate information
• Answer and route incoming and outgoing calls, passing messages to the right person
• Manage appointment booking, cancellations and rescheduling, including when clinicians are unavailable
• Process repeat prescriptions in line with practice guidelines, EMIS tasks, emails and online forms
• Take payments for private services, advise on charges and issue receipts
• Signpost patients to the correct service, give test results where appropriate and respond to queries within agreed timescales
• Support clinical staff and colleagues with general tasks and cover absent colleagues' shifts
• Input data into patients' healthcare records
• Resolve minor complaints at reception and upscale unresolved ones to the line manager by email
• Report slow IT or EMIS system problems and record the reference number on the EMIS home screen
• Open and lock up the premises and maintain security
• Keep reception and kitchen areas clean, tidy and hazard-free, including storing incoming stock

What’s required

Qualifications

• GCSEs at grades A to C in English and Maths

Experience

• Previous reception or administrative experience in a GP surgery or healthcare setting

Skills & knowledge

• Excellent organisational skills and attention to detail
• Proficiency in office software, EMIS and phone systems
• Confident using EMIS Web and Docman
• Excellent written and verbal communication
• Ability to multitask and manage several priorities under pressure
• Good team player

Other

• Commitment to ethical standards and patient confidentiality

Nice to have

• Knowledge of CQC regulations and experience ensuring compliance in a healthcare setting

What’s offered

• Opportunities for training and professional development