GP Receptionist

Idle Medical Centre; Bradford; Vor Ort; GBP 18.000 - 24.000; Vollzeit

Zusammenfassung

Idle Medical Centre in Bradford is seeking a welcoming Receptionist to join our patient-focused team. You will answer phones, book appointments, greet patients, and manage general admin using SystmOne. The role requires clear communication, empathy, and a proactive approach to delivering high-quality support in a busy GP practice.

You will work closely with the reception team to ensure smooth day-to-day operations and contribute to a friendly, efficient service for all visitors.

Qualifikationen

• Duties include answering the phones and booking appointments.
• Staff the reception desk and handle enquiries.
• General administrative tasks to support patient care.
• Use of SystmOne to manage patient records.

Aufgaben

• Answer the phones and book appointments, sometimes during very busy periods, while managing patient expectations.
• Staff the reception desk, booking patients in and dealing with enquiries.
• General administrative tasks to support patient care.
• The use of SystmOne to manage patient records.
• Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and understanding.
• Prioritise, organise and manage own workload in a manner that maintains and promotes quality.
• Work as an effective and responsible team member to support each other and continually improve the service.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues by behaving in a welcoming and respectful manner.

Jobbeschreibung

Idle Medical Centre is seeking an enthusiastic Receptionist to join our team. This is an exciting opportunity to be part of an innovative team focused on delivering patient-centred care in a collaborative and supportive environment. Were a friendly, forward-thinking practice over-looking the village of Idle. We have a traditional approach to general practice, striving to offer the best service to our patients wherever possible. We strongly believe in supporting and investing in the practice team. Our ethos has always been to bring in the right people and build something better. If you think that might be you, then wed love to hear from you. This role offers the opportunity to become a part of a thriving team within a positive work environment. The successful applicant will join our dedicated and friendly Reception Team who are often the first contact our patients have with the practice. You will be part of a busy, thriving GP practice, where our reception team is central to ensuring a smooth and supportive experience for our patients. The role will involve answering the phones, manning the reception desk, booking appointments, assisting patients with queries and managing general administration tasks that support our day-to-day patient care. All general duties and responsibilities associated with a GP Receptionist:

• Answer the phones and book appointments, sometimes during very busy periods, while managing patient expectations.
• Staff the reception desk, booking patients in and dealing with enquiries.
• General administrative tasks to support patient care.
• The use of SystmOne to manage patient records.
• Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and understanding.
• Recognise the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating.
• Prioritise, organise and manage own workload in a manner that maintains and promotes quality.
• Work as an effective and responsible team member to support each other and continually improve the service.
• Support the equality and diversity of patients, carers and colleagues by recognising the importance of peoples rights and interpreting them in a way that is consistent with policy, procedures and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues by behaving in a manner which is welcoming, non-judgmental and respects their circumstances, feelings priorities and rights.
• Work with your line manager to undertake continual personal and professional development, access regular supervision and take an active part in reviewing and developing the roles and responsibilities of the post.
• Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner.
• Duties may vary from time to time, without changing the general character of the post or the level of responsibility.