Medical Receptionist

Fig Tree Medical Practice; Bolton; On-site; GBP 18,000 - 23,000; Part time

Job summary

Fig Tree Medical Practice in Bolton is recruiting a part-time receptionist to join our busy, friendly GP surgery. The role is 20 hours per week across four days, requiring excellent customer service, strong communication, and good IT skills.

Knowledge of EMIS Web is preferred, with training provided if needed. You will greet patients, answer calls, book and rearrange appointments, update records, handle confidential information under GDPR, and support a collaborative team to ensure smooth daily

Qualifications

• Part-time receptionist role at GP surgery (20 hours/week over 4 days).
• Excellent IT skills required; EMIS Web knowledge preferred but training provided if needed.
• GP receptionists support patient care and maintain confidential records under GDPR.

Responsibilities

• Greet patients warmly and professionally.
• Answer telephone calls politely and efficiently.
• Make, cancel and rearrange appointments using the Practice information system.
• Register new patients and update personal details.
• Maintain accurate medical records and handle confidential information.
• Process prescription requests and direct enquiries to clinicians.
• Support staff by covering duties during absences and assist with general admin.

Skills

Customer service

Communication skills

Organisational skills

Prioritisation

Flexibility

Tools

EMIS Web

Job description

An opportunity has arisen to join our well established, friendly but very busy team as a part-time receptionist. We are looking to recruit an enthusiastic, motivated Receptionist to work within our friendly Surgery for 20 hours per week over 4 days. The surgery is looking for a highly motivated, hardworking individual with excellent customer service and communication skills. You will need very good organisational skills, have the ability to prioritise and work under pressure with initiative. You will also need to be flexible and able to cover holidays/sickness as and when required. Excellent IT skills are required. We currently use EMIS Web computer system. Knowledge of EMIS is preferred but not essential as training will be provided. A GP receptionist plays an important role in ensuring the smooth running of a GP surgery and providing a friendly, professional service to patients. Main duties include welcoming patients, answering telephone calls, booking, cancelling and rearranging appointments, and responding to general enquiries. Receptionists register new patients, update personal details and maintain accurate medical records. They handle patient information confidentially, following GDPR guidelines and practice policies. They also process prescription requests, pass on paperwork and direct enquiries to the appropriate healthcare professional. A GP receptionist must recognise potentially urgent requests and follow practice procedures to ensure patients receive timely attention. They communicate effectively with GPs, nurses and other members of the practice team to support patient care. Other responsibilities include sorting post, managing correspondence, updating computer systems and keeping the reception area organised. They must remain calm, polite and compassionate, especially when dealing with anxious or upset patients. Overall, a GP receptionist helps ensure the practice runs efficiently while providing patients with a professional, respectful and supportive service.

• Greets patients in a friendly and courteous manner at all times.
• To answer telephone calls in a polite and professional manner.
• To make appointments for the doctors surgeries and nurses clinics using the Practice clinical information system
• To ensure that surgeries and clinics run on time, making sure that the doctors and other clinicians are aware of their schedules.
• Answering patients non clinical queries
• To open the post, and distribute accordingly.
• To arrange new patient registrations, explaining the surgery policies.
• To listen to patient complaints, making sure that they are addressed and dealt with appropriately.
• To retrieve patients medical records for various clinics and surgeries.
• To file patients records in the correct manner.
• To check and update patients addresses, telephone numbers etc, on both manual and computerised records.
• To scan all hospital correspondence accurately.
• To create new patients medical records.
• Culling & tagging of all new medical records
• To provide secretarial cover in the absence of the practice secretary.
• To cover duties for other members of staff, this may arise in the case of absence, sickness and holidays.
• Chaperone GP if required.
• To ensure that the surgery in which you are working is left secure after use at all times during your work hours and ensuring Practice premises and perimeters are left secure at the end of the day.
• Shared responsibility for reception, waiting rooms and consultation rooms upkeep and tidiness including leaflets and posters
• To ensure that strict confidentiality protocols are adhered to.
• Attending and contributing to practice meetings.
• To attend training sessions on behalf of the practice as required.
• To comply with health & safety procedures and report any areas of concern to the Practice Manager.
• To undertake any other duties as may be determined from time to time to ensure the efficient running of the practice.