Medical Receptionist

The Menston and Guiseley Practice; Leeds; On-site; GBP 18,000 - 21,000; Full time

Job summary

The Menston and Guiseley Practice is hiring a receptionist to join our busy GP team across two sites. You will be the first point of contact for patients and visitors, handling enquiries with courtesy and empathy.

You will also provide general office support and ensure our processes run smoothly in a warm, professional environment. With excellent communication and organisational skills, you will manage appointments, assist staff, and help maintain a welcoming front desk that reflects the

Qualifications

• Excellent communication skills and a courteous manner.
• Strong organisational abilities and attention to detail.
• Ability to work in a busy environment with patients and staff.

Responsibilities

• Greet patients and visitors and manage the front desk.
• Handle general office tasks: data entry, filing, scanning.
• Process prescriptions queries and direct to appropriate staff.
• Cover reception duties and take messages.
• Maintain reception area tidy and well stocked.
• Book, amend, and cancel appointments in the system.
• Ensure telephone and voicemail are answered professionally.
• Scan clinical correspondence onto SystmOne.

Job description

We are looking to appoint a receptionist to join our busy GP practice based over two sites, who will be the first point of contact for patients and visitors as well as carrying out general office management tasks.

You will be responsible for the general reception duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high quality service and deal efficiently and courteously with patient enquiries. You will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. You will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment working with a range of people. This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality. To have a thorough knowledge of all practice procedures.

• Computer data entry, processing and recording information in accordance with practice procedures.
• Providing clerical assistance to practice staff as required, including word/data processing, electronic filing, photocopying, and scanning.
• Cover sickness/annual leave and work reasonable overtime when required.
• Receiving patients, consulting with members of the practice team.
• Processing prescription requests from patients, dealing with prescriptions queries from patients and pharmacies.
• Be able to cover all reception positions as necessary.
• Taking messages and passing on information.
• Processing personal and telephone requests for appointments, telephone consultations and home visits and ensuring callers are directed to the appropriate healthcare professional.
• Processing and distributing incoming (and outgoing) mail.
• Ensure that system is operational at the beginning of each day and switched over to night service and that the answer phone is operational at the end of each day.
• Keeping the reception area and notice boards tidy and free from obstructions and ensuring patient information and leaflets are well stocked.
• Maintaining and monitoring the practice and extended access appointments system including booking/amending and cancelling appointments, ensuring sufficient and accurate information is recorded.
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
• Filing and retrieving paperwork.
• Scanning clinical correspondence onto SystmOne.

APPOINTMENT SYSTEM MANAGEMENT

Monitor effectiveness of the system and report any problems or variations required.

CONSULTATION ROOM PREPARATIONS

Consulting rooms checked, prepared and re-stocked daily in readiness for each consulting session in accordance with Practice guidelines. Ensuring the practice is left tidy and secure and rooms are checked and re-stocked in line with Practice guidelines at the end of each day.