Medical Receptionist

Keats Group Practice; Greater London; On-site; GBP 20,000 - 26,000; Full time

Job summary

Keats Group Practice in Greater London is seeking a medical receptionist to be the first point of contact for patients. The role requires experience in a busy clinical environment, and the ability to handle stressful situations while maintaining a friendly, professional manner.

You will manage the reception area, maintain the appointment system, answer calls, signpost patients to services, and support the multidisciplinary team in delivering high-quality care.

Qualifications

• Experience in a medical reception or similar role.
• Ability to manage a busy appointment system and handle calls professionally.

Responsibilities

• Maintain and monitor the practice appointment system.
• Process personal, telephone and e-requests for appointments.
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
• Signpost patients to the correct service.
• Initiating contact with and responding to, requests from patients, team members and external agencies.
• Code data on the clinical IT system.
• Photocopy documentation as required.
• Data entry of new and temporary registrations and relevant patient information as required.
• Input data into patients healthcare records as necessary.
• Direct requests for information to the administrative team.
• Manage all queries as necessary in an efficient manner.
• Carry out system searches as requested.
• Maintain a clean, tidy, effective working area at all times.
• Monitor and maintain the reception area and notice boards.
• Support all clinical staff with general tasks as requested.

Job description

A medical receptionist is the primary representative of our GP Practice. A medical receptionist will need to be capable of handling stressful situations at any given time in order to serve the patients. We require someone with experience who can join our team and bring with them the above skills that will enhance the care we provide to our patients. Our patients are our forefront and we them to have a positive experience when they access health care provided by the surgery. We are looking for a full-time or part-time team member to meet the needs of our practice. Our shift patterns are usually as follows for full-time 2 days, 7:30-15:30, 2 days 11:00-19:00 and 1 day 9:00- 17:00 this can be discussed if successful at the interview. This is a small practice with a small friendly team which supports each other to provide the best health care.

The following are the core responsibilities of the Receptionist.

There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

• a. Maintain and monitor the practice appointment system
• b. Process personal, telephone and e-requests for appointments
• c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• d. Signpost patients to the correct service
• e. Initiating contact with and responding to, requests from patients, team members and external agencies
• f. Code data on the clinical IT system
• g. Photocopy documentation as required
• h. Data entry of new and temporary registrations and relevant patient information as required
• i. Input data into patients healthcare records as necessary
• j. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
• k. Manage all queries as necessary in an efficient manner
• l. Carry out system searches as requested
• m. Maintain a clean, tidy, effective working area at all times
• n. Monitor and maintain the reception area and notice boards
• o. Support all clinical staff with general tasks as requested

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

To act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers.