Receptionist

White House Farm Medical Centre; Doncaster; On-site; GBP 12,000 - 15,000; Part time

Job summary

White House Farm Medical Centre in Doncaster is seeking a friendly receptionist to join our busy GP Practice. You will be the first point of contact for patients, visitors and healthcare professionals, delivering excellent customer service in a fast-paced environment.

Key duties include answering calls, booking and updating appointments, signposting services, and handling administrative tasks. SystmOne experience is essential, and the role offers 18 hours with potential for more hours, with

Qualifications

• Experience as a receptionist or similar administrative role.
• Excellent customer service and communication skills.
• Proficient in booking and managing appointments.
• SystmOne experience essential.

Responsibilities

• Act as the first point of contact for patients, visitors and healthcare professionals.
• Answer telephone calls promptly and direct inquiries.
• Welcome patients, check them in for appointments, and manage the reception area.
• Book, amend and cancel appointments as required.
• Signpost patients to appropriate services.
• Use of SystmOne for repeat prescription requests.
• General administrative tasks such as processing registrations, summarising medical records, distributing mail and dealing with emails.
• Liaise with GPs, nurses and other team members.
• Any other duties as required.

Skills

Customer service

Administration

Communication

Organisation

Tools

SystmOne

Job description

We are looking for a friendly, organised and compassionate receptionist to join our busy GP Practice. As the first point of contact for our patients, you will play a key role in providing excellent customer service while supporting the smooth day-to-day running of the practice. You will work as part of a dedicated team, handling a variety of administrative and receptionist duties in a fast-paced healthcare environment.

Key duties

• Act as the first point of contact for patients, visitors and healthcare professionals.
• Answer telephone calls promptly, dealing with enquiries efficiently and directing them to the appropriate member of the team as required.
• Welcome patients, check them in for appointments, and manage the reception area.
• Book, amend and cancel appointments as required.
• Signposting patients to appropriate services.
• General use of clinical system - SystmOne Process repeat prescription requests.
• General administration tasks such as processing new registrations, summarising medical records, distributing incoming mail, dealing with emails.
• Liaise with GPs, nurses and other members of the team.
• Any other duties as required.

SystmOne experience is essential for this post. The post is for 18 hours with the opportunity for additional hours. Hours will be discussed at interview. This vacancy may close earlier than the advertised closing date if a sufficient number of applications are received. Previous applicants need not apply.