GP Receptionist

The Methodist Church in Britain; Nottingham; On-site; GBP 19,000 - 23,000; Full time

Job summary

The Parks Medical Practice is seeking a receptionist for Grange Park Surgery in Nottingham. You will be the first point of contact for patients, handling phone and in-person enquiries, booking appointments and registering new patients. The role covers front desk duties and general admin across four sites, with 24 hours over four days and Tuesdays off.

Experience in customer service is preferred. GCSE English and Maths (A-C) are required, with good IT and communication skills.

Qualifications

• GCSE grade A to C in English and Maths.

Responsibilities

• Be the first point of contact for patients by phone and in person.
• Coordinate front desk duties and assist with general admin.
• Greet callers, establish their needs and direct them to the right person.
• Book appointments on the computerised appointments system.
• Register patients, checking paperwork is complete.
• Cover reception at other sites when needed.

Skills

Good communication skills

IT knowledge

Education

GCSE English and Maths (A-C)

Job description

This is a receptionist post at Grange Park Surgery, part of The Parks Medical Practice, which serves 23,000 patients across four sites. The role is the first point of contact for patients by phone and in person, booking appointments, registering new patients and covering the front desk and general admin. The practice is a dispensing and teaching practice working with its Primary Care Network, and the post is 24 hours across four days with Tuesdays off. Fit turns on GCSE English and Maths at grade C or above.

What the job involves

• Be the first point of contact for patients by phone and in person
• Co-ordinate front desk duties and assist with general admin
• Greet callers, establish their needs and deal with them or direct them to the right person
• Book appointments on the computerised appointments system
• Answer the telephone politely and efficiently in line with practice guidelines
• Register patients, choosing the correct registration type and checking the paperwork is complete
• Action workflow requests promptly
• Check workflow regularly, with requests actioned once they are two weeks old
• Cover reception at the practice's other sites when and where needed
• Work with receptionists, dispensers and clinicians to provide good patient care

What’s required

Qualifications

• GCSE grade A to C in English and Maths

Experience

• Previous customer service experience

Skills & knowledge

• Good communication skills
• IT knowledge

Other

• Hard-working, committed and with a strong work ethic

Nice to have

• Experience of working in a GP practice