GP Receptionist

The Methodist Church in Britain; London Borough of Waltham Forest; On-site; GBP 21,000 - 26,000; Full time

Job summary

Ridgeway Surgery is seeking a receptionist to front the front desk, greeting patients, handling calls and guiding them to the appropriate clinician. You will also manage registrations on the practice system and support the clinical team with clerical tasks.

Public-facing experience and strong communication are essential; GP practice experience and EMIS Web use are preferred.

Qualifications

• Experience dealing with the public.
• Excellent communication skills.
• Experience working in primary care or GP practice preferred.

Responsibilities

• Greet and welcome patients and visitors.
• Answer calls and direct callers to the right healthcare professional.
• Process repeat prescriptions to be ready within 48 hours.
• Register new patients on the computer system.
• Carry out clerical work and support for clinical staff.
• Open and lock up the premises and maintain security.

Skills

Public interaction

Excellent communication

Reception experience

Tools

EMIS Web

Job description

This receptionist post sits at The Ridgeway Surgery, a GP practice with 6,600 patients. The work centres on the front desk: greeting patients, handling calls and steering them to the right clinician, and managing repeat prescriptions and new registrations on the practice system. It also includes clerical and secretarial support for clinical staff, plus opening and locking up the premises. Public-facing experience and strong communication are essential, with GP practice experience and EMIS Web use preferred.

What the job involves

• Greet and welcome patients and visitors in person
• Answer calls and direct callers to the right healthcare professional
• Process repeat prescriptions so they are ready for collection within 48 hours, on screen or manually
• Register new patients on the computer system promptly and accurately
• Handle incoming and outgoing post and email
• Maintain and monitor the appointments system and process requests for appointments, visits and telephone consultations
• Carry out clerical work such as data entry, filing, record keeping, and processing invoices and medical reports
• Take messages and pass on information
• Give clerical and secretarial support to clinical staff and the wider practice team, including word processing, scanning and photocopying
• Keep reception, notice boards and leaflet dispensers tidy and clear
• Order and monitor stationery and supplies, and provide staff and visitor refreshments
• Open and lock up the premises and maintain security under practice protocols

What’s required

Experience

• Experience of dealing with the public

Skills & knowledge

• Excellent communication skills

Nice to have

• Experience of working in primary care
• Experience of working in a GP practice
• Experience of dealing with vulnerable people
• EMIS Web system user