GP Receptionist

Kent LMC; Folkestone; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

Sandgate Road Surgery in Folkestone is seeking a dedicated Medical Receptionist to join our busy GP practice. You will be the first point of contact for patients, handling calls, appointments, and confidential records with discretion.

The role requires excellent customer service, strong verbal and written communication, and the ability to learn new IT systems quickly. You’ll support the healthcare team to coordinate referrals and maintain smooth daily operations.

Qualifications

• Excellent customer service skills.
• Strong verbal and written communication with keen attention to detail.
• Proficiency with IT systems and ability to learn new software quickly.
• Strong organisational and multitasking abilities in a fast-paced environment.
• Healthcare administration experience is advantageous but not essential.

Responsibilities

• Greet patients and visitors with a professional demeanor.
• Handle incoming calls, schedule appointments, and manage the calendar.
• Verify patient information and handle confidential medical records with discretion.
• Assist with administrative tasks, including filing and emailing.
• Collaborate with the healthcare team to coordinate referrals.
• Uphold office policies and procedures to maintain regulatory compliance.

Skills

Customer service

Communication

IT systems

Organisational skills

Healthcare administration

Tools

Patient management software

Job description

Sandgate Road Surgery, a busy GP practice in Folkestone, Kent, is currently seeking a dedicated and detail-oriented individual to join our Medical Receptionist team. With five GP partners, a skilled nursing team, and a robust administrative and reception staff, we pride ourselves on providing exceptional care and service to our patients.

Role Overview:

Operating within our core hours of 8 am to 6.30 pm, Monday to Friday, flexibility is a key requirement of the role. As the primary point of contact for our practice, you will play a pivotal role in delivering excellent customer service and ensuring the smooth functioning of our medical office.

Responsibilities:

• Greet patients and visitors, maintaining a professional and courteous demeanour at all times.
• Handle incoming phone calls, schedule appointments, and manage the appointment calendar efficiently.
• Verify patient information accurately and handle confidential medical records with the utmost discretion.
• Assist with administrative tasks, including filing, emailing, and maintaining electronic records.
• Collaborate with the healthcare team to coordinate referrals and ensure seamless patient care.
• Uphold office policies and procedures to maintain compliance with relevant regulations.

Qualifications and Skills:

• Excellent customer service skills are essential.
• Exceptional communication skills, both verbal and written, with a keen attention to detail.
• Proficiency in IT systems and ability to learn new software systems quickly.
• Strong organisational skills and the ability to multitask effectively in a fast-paced environment.
• Previous experience in healthcare administration is an advantage, but not essential.
• Demonstrated ability to thrive in a fast-paced customer-focused working environment.

If you are a motivated individual with a passion for delivering excellent customer service we invite you to join our friendly and dedicated team at Sandgate Road Surgery.