Medical Receptionist

Great Barr Medical Centre; Birmingham; On-site; GBP 16,000 - 21,000; Part time

Job summary

Great Barr Medical Centre is seeking a part-time receptionist to join our friendly team. The role involves front-desk patient contact, appointment management, and basic administrative support in a busy GP practice in Birmingham.

You will handle telephone and in-person enquiries, manage records, and support the clinical and admin team. Training provided; IT skills and teamwork are essential for success in this role.

Qualifications

• Strong IT skills and ability to handle multiple tasks
• Excellent telephone manner and professional communication
• Highly organised with strong administration abilities
• Ability to work on own initiative and in a team
• Capable of working under pressure and meeting deadlines

Responsibilities

• Meet and greet patients at reception
• Handle telephone queries and messages
• Manage appointments on the electronic system
• Filing, scanning, and updating patient records
• Process repeat prescriptions and liaise with clinical team
• Maintain patient confidentiality at all times

Skills

IT skills

Telephone manner

Administration

Organisation

Teamwork

Tools

SystmOne

EMIS

Job description

Job summary Are you looking for an opportunity to join a cohesive, supportive, innovative practice to make a difference? Great Barr Medical Centre is looking for a part-time receptionist (30 hours a week) to join the practice team. Receptionists are the first point of contact for patients either face to face at reception or via the telephone dealing with patient enquiries. You will provide a receptionist service and administrative support at the practice for management of appointments and maintenance of records. The centre use SystmOne, but can consider those with other IT experience (such as EMIS). The Practice is wanting to hire someone who fits in well with the current team and shares the same ethos and culture as the practice. Training can be provided for those who may not have used the system or had previous experience working in a clinical environment. It will be desirable if you have had primary care experience, ideally General Practice, however training will be provided. The Practice is within a purpose built site, with free parking on site for staff members. As a GP Receptionist at Great Barr Medical Centre, you will be the first point of contact for our patients, playing a vital role in ensuring a positive and efficient patient experience. Duties include managing appointments, handling patient queries both in person and over the phone, processing repeat prescriptions, and supporting the wider clinical and administrative team with daily operations. You'll need to work well under pressure, maintain patient confidentiality at all times, and deliver a friendly, professional service in a busy and rewarding environment. Please refer to the attached job description for the full list of responsibilities

Main Duties will include

• Meeting and greeting patients
• Telephone reception and message service
• Documentation management
• Making appointments on the Electronic patient system
• Filing and scanning clinic letters
• Ensuring patient confidentiality is maintained at all times
• Updating records
• Liaising with patients and members of the clinical team
• Issuing repeat prescriptions
• Patient related admin tasks

Essential requirements

• Ability to working on your own initiative and in a team
• Available to work extra/extended hours when required
• Excellent IT skills
• Professional manner
• First rate telephone manner
• Confident liaising with patients and members of the clinical team
• Highly organised
• Strong administration skills
• The ability to work under pressure

For informal enquiries please contact the practice to speak to the Management Team.