GP Practice Receptionist & Patient Access Navigator

The Methodist Church in Britain; Birmingham; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Protected learning time

Continuing role development

Air-conditioned working area

Regular staff meetings

Job summary

Barbourne Health Centre in Worcester is seeking a friendly receptionist to join its reception team at a GP practice within the Worcester City Primary Care Network. You will greet patients, answer calls, direct enquiries to the right service or clinician, and manage appointments and registrations with a professional, patient-centered approach.

The role involves working 37.5 hours per week on a two-week rotating morning/afternoon pattern from Monday to Friday, with prior experience in telephone

Qualifications

• Telephone and front-line customer service experience.
• GCSE English and Maths at grade A–C.
• Reception skills required.

Responsibilities

• Receive patients and direct enquiries to the right service or clinician.
• Triage and navigate patients to services, including signposting to the PCN Hub.
• Process same-day and future appointment requests by phone and in person.
• Register new patients and enter their data and medical records.
• Maintain building security and confidentiality.
• Provide general assistance to the practice team.

Skills

Empathy

Teamwork

Telephone skills

Computer literacy

Communication

Prioritisation

Education

GCSE English & Maths A–C

Good education standard

Tools

EMIS Web

Job description

Barbourne Health Centre in Worcester is seeking a friendly receptionist to join its reception team at a GP practice within the Worcester City Primary Care Network. You will greet patients, answer calls, direct enquiries to the right service or clinician, and manage appointments and registrations with a professional, patient-centered approach.

The role involves working 37.5 hours per week on a two-week rotating morning/afternoon pattern from Monday to Friday, with prior experience in telephone